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Security Operations Manager - Chertsey, Surrey

Thorpe Park
Chertsey, Surrey
Closing date
22 May 2024

Job Details

Security Operations Manager - Chertsey, Surrey

What you'll bring to the team

In this role you will oversee the 24-hour security operation of the Park ensuring that we comply with policies and legislation at all times.

A key member of the wider operations management team and a champion for driving a positive security culture across the Park.

You will provide specialist communication, safety & security advice to the Park and implement pro-active measure-to-improve security standards.


  • Manage all aspects of the Park Security Day Operation and Site Security Team
  • On a rostered basis work a combination of day, evening, and night shifts to as required by the business.
  • Support the Park by taking on daily duty roles of Incident Co-Ordinator and Incident Manager on a rostered basis.
  • Ensure all department documentation is regularly reviewed, and that sufficient training and assessment is provided.
  • Ascertain the need for, and facilitate the delivery of, external training such as; FAW, SIA, Control & Restraint, ACT & SCAN.
  • Work with the Head of Department to ensure the Park has major incident/crisis response and business continuity plans in place for Security related incidents.
  • Create and manage labour and operating expenses budgets, continuously looking for ways to make efficiencies, whilst maintaining safety standards.
  • Work with the Head of Department to develop and deliver Capex projects to continuously improve the department.
  • Build collaborative stakeholder relationships with key contacts in the emergency services, responsible for devising Private Hire, to support Operations in key operational peak periods.
  • Maintain and develop the Security Risk Assessment for the site, identifying risks, controls and further works needed.
  • Ensure park procedures are enforced consistently and fairly and the Security staff deal with conflict in a personable and consistent manner.
  • Work closely with First Aid and the Park’s Operations Management Team, to ensure a joined up and cohesive approach to Incident Response.
  • Ensure that all Security Search detail, incidents, and occurrences are accurately recorded and appropriately escalated and reported.
  • Maintain 24hr security cover for the Park and ensure a robust on-call procedure is in place.

Qualifications & Experience

We are looking for the following skills and experience;

  • Experience of leading diverse teams in an operational environment; including team development and performance management
  • In-depth understanding of the law and experience of working closely with the local Police
  • You’ll hold a valid SIA Licence
  • Counter Terrorism Trained (preferably ACT & SCaN)
  • You’ll have the understanding, and had experience of, managing and using CCTV, Radio & BodyCam equipment and software

Benefits Join our team of THRILLMAKERS at the UK’s Favourite theme Park Thorpe Park and in return you will get: 

  • 20 FREE tickets to any Merlin attractions worldwide
  • 25% discount in our retail shops and restaurants
  • Opportunities to develop and have a long-term career in Merlin
  • Free bus from Staines station to the park for all employees 
  • 40% discount online off LEGO, and much more! 

Pay Range

GBP £35,720.00/Yr.

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At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.



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