Skip to main content

Assistant General Manager

Stansted, Essex
37,000 per annum plus bonus
Closing date
12 Jun 2024

Job Details

Assistant General Manager

Assistant General Manager - 37,000 per annum + bonus, up to 30%

Our Assistant General Managers are accountable for supporting the overall performance of their shop, supporting the GM to build and lead a proud and engaged team, and deputise during your GMs' absence.

As an Assistant General Manager, your performance will be measured against five KPIs: People, Standards, Customer, Profit and Sales. You will make decisions to deliver itsu's customer service excellence whilst balancing the daily operational demands.

Your goal will be to motivate and coach your kitchen and front of house team to fulfil their potential and know when to step back and allow your team to flourish.

main responsibilities

  • Ensure you nurture your team to deliver results by having a complete Family Tree
  • To ensure all food is delivered to the customer in line with our 5 food quality focuses
  • Put the customer at the heart of everything you do in your respective shop
  • To plan and review effectively to deliver timely, accurate and perfect production
  • Be driven to grow your like-for-like sales to achieve your shop's maximum potential

You put people at the heart of everything you do by displaying the 4 itsu qualities:

  • I take pride [in what I do]
  • I genuinely care [for people]
  • I want to grow [myself & others]
  • I build trust [around me]

things that we like

Listeners, empathisers, commercial thinkers, challenging minds, critical friends, team players, creatives, those who have people at the forefront of their mind, those who think shop first, those who are themselves


we are the fast food of the future, it’s Asian-inspired, good for you and delicious, power packed with zen goodness to help keep you on the ball. Made with passion and pride since 1997.

Company info

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert