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Storyteller (Giants & Carrick) - Bushmills

Employer
The National Trust
Location
Bushmills, Antrim
Salary
11.64 per hour
Closing date
29 May 2024

Job Details

Storyteller (Giants & Carrick) - Bushmills

Summary

Giant’s Causeway property welcomes visitors from all over the world and we have a number of exciting opportunities- to join us as in the storyteller team. Working within a bustling atmosphere as part of a passionate team this role plays a core part in providing fantastic customer service.

You will support the Visitor Experience Officers by providing guided tours to the Causeway, engaging with visitors at the Visitor Services Desk and ensuring our visitors receive a warm welcome. You will deal with customer enquiries to help them enjoy their visit and you will be based at Giant’s Causeway but may be required to work across other sites.

Hours: This role is based on annualised hours, where the amount of hours you work each month may vary, however your salary will be paid in 12 equal installments over the year. 

You'll work 780 hours per year. Hours are flexible to meet operational need and you could be working 5 days out of 7 including weekends and Bank/Public holidays.

Contract: Permanent



What it's like to work here

Flanked by the wild North Atlantic Ocean and landscape the Giant’s Causeway is set in Northern Irelands only World Heritage Site surrounded by dramatic cliffs, for centuries it has inspired artists, stirred scientific debate, and captured the imagination of all who see it.

You’ll be part of the team who welcomes and engages with our visitors from all over the world to this special place. You will engage with all our visitors to inspire support through membership and help visitors to enjoy their day.



What you'll be doing

As the largest conservation charity in Europe, we work hard to raise funds, so that we can continue to care for all the heritage in our trust. Visitors are a vital part of what we do, so you’ll be responsible for ensuring that you provide an excellent service to all our visitors, every day. As a member of the storyteller team it’s your role to ensure that the welcome our visitors receive is perfect and that they have an amazing experience.

Understanding how and why we engage our supporters is key. Working with our spirit of place you’ll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do.

You’ll deliver high standards of presentation at the property and ensure all our communications with our visitors are clear and consistent.



Who we're looking for

This job is all about ensuring our visitors have a great experience, To be fantastic in this role, you’ll need to;    
  • You'll be delivering guided tours and bespoke experiences with flair, so you'll need to be able to hold a space and engage with a mixed audience and deliver demonstrations.
  • Be able to assist in the delivery of new events and activities. 
  • Gain feedback to help identify new opportunities.
  • Have great people skills, enabling good working relationships with those in your team and across the property. 
  • Prioritise the well-being and safety of our visitors in the outdoor environment, and confident to be a first aid responder for the site on a rota basis.
  • Be able to carry out day-to-day safety checks across the wider site. 


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Tax-free childcare scheme
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme 
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

Company

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Company info
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The National Trust

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