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Facilities & Support Services Co-ordinator - London

The National Trust
London, Greater London
17,000 pa
Closing date
29 May 2024

Job Details

Facilities & Support Services Co-ordinator - London


Are you an engaging individual who is known for their exceptional organisational skills along with a love for supporting others? Working as part of a passionate team, you'll play an integral role to the properties.

This is an exciting opportunity to lead for facilities and business support across four unique properties in London as a Facilities & Support Services Co-ordinator.

Interviews will take place on Wednesday 5th June.

The advertised salary is inclusive of an inner London Weighting of £4,465 per annum, pro rata.

What it's like to work here

Reporting to the Facilities Manager you’ll work closely with the two House and Gardens Managers in the portfolio and within a team of seven other staff. You’ll sit under the Ham House Facilities team, but your contractual location will be Fenton House. 

You’ll be looking after a diverse portfolio of small London properties:

Fenton House and Garden 

2 Willow Road 

Carlyle's House

Red House 

What you'll be doing

From health and safety and compliance, to business support on a host of exciting projects you’ll be part of a small and dynamic team that help keep these unique places running smoothly.Welcoming everyone, conservation, climate action and wellbeing are at the heart of what we do. The teams here are ambitious, creative, and collaborative. 
You'll be at the heart of helping us be compliant and engaging, ensuring all who visit, whether they are our visitors, volunteer or staff who work at our places, are safe and enjoying their experiences with us.
Looking after and supporting the day-to-day operations across the portfolio, you may also be asked to help assist in Duty Management on odd occasions when others are on holiday.  
We're looking for someone who can do administrative tasks, able to turn their hand to whatever comes their way. You’ll work closely with all members of staff and volunteers on site, using your skills and expertise to support the operation. 
You'll be ensuring contractors are supervised on site, as well as looking after people and logistics. You’ll also be confident using a variety of IT packages to keep accurate records, ensuring compliance is adhered to, using National Trust systems, and writing internal communications. 
You’ll work 22.5 hours per week, across 3 days. This is a hybrid role, with the expectation of 1-2 days onsite at different properties each week. 
Please read the full role profile attached to this advert.

Who we're looking for

We'd love to hear from you, if this sounds like you: 
  • well organised with strong attention to detail
  • able to multi-task and prioritise your own workload
  • able to work well as part of a team good written and verbal communication skills, being comfortable communicating with people at all levels
  • flexible and customer focussed with strong customer service skills
  • experience in a Business Support environment; along with facilities or office responsibility
  • good IT Skills
  • practically minded and happy to get stuck in

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.


The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Company info
The National Trust

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