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Welcome & Service Assistant - Reading

Employer
The National Trust
Location
Reading, Berkshire
Salary
22,698 pa
Closing date
29 May 2024

Job Details

Welcome & Service Assistant - Reading

Summary

As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.

Salary: £22,698 per annum

Contract/duration: Permanent

Hours/working pattern: 37.5 hours a week, 5 days a week, weekends and bank holidays included

Interviews will be held on the 6th of June.



What it's like to work here

Reporting to the Welcome Manager, you’ll be part of the Visitor Welcome team working at Basildon Park, Greys Court and Nuffield Place in the Thames Valley Portfolio.



What you'll be doing

Day to day, you’ll deliver a great all-round customer service experience. You’ll be on hand answering queries and listen to what our visitors need so you can share the right information. Your role is to make sure our visitors have the best day they can.  You'll also be involved in Growing Support for the National Trust through the likes of Membership sales and Fundraising. You’ll have the chance to be involved in different aspects of the visitor experience, from key property events to social media promotion - no two days are the same.

Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide.  This role would suit anyone with a passion for delivering great customer service.  



Who we're looking for

We'd love to hear from you if you are:

  • customer focused with an understanding of the importance of great service
  • a team player, but also can work on your own initiative
  • well organised and adaptable
  • willing to learn new skills
  • have a positive attitude  


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

Company

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Company info
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The National Trust

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