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Collections & House Officer - Leominster

The National Trust
Leominster, County of Herefordshire
23,868 pa
Closing date
29 May 2024

Job Details

Collections & House Officer - Leominster


Are you someone who cares about achieving high standards, and helping to make beauty and history accessible to all? Would you like to be part of a dedicated professional team, looking after collections of art and objects, and presenting them to visitors? 

If so, you could become a Collections and House Officer at Berrington Hall, bringing to life the history and significance of this much-loved place. 

What it's like to work here

Reporting to the Senior Collection and House Officer, you'll play a key role as part of a small conservation and collections team, looking after the mansion and its collections. You'll also work alongside a dedicated team of volunteers, telling stories and sharing knowledge of Berrington’s collections and history. At Berrington the house team is part of a larger property and portfolio team, who work together to provide high quality visitor experiences across Herefordshire. No two days are ever the same, one day you might be cleaning a precious piece of collection in the mansion and the next you might be helping to park cars in the car park.  

Click here for more information about this location

What you'll be doing

As the Collection and House Officer, you'll perform front of house duties on a rota with other members of the house team. On days when you are front of house, you'll be responsible for making sure there are enough people in the right place to give a consistently enjoyable experience. On these days you'll also be responsible for opening and closing the house. 

You'll be responsible for supervising volunteers on a day-to-day basis, making sure we maintain communication and improving their volunteering experience. You'll also be confident in the use of our volunteering systems and help to complete volunteer administration tasks.  

Conservation is at the heart of what we do and as Collections and House Officer you'll be responsible for routine conservation and preventative conservation. Working with our Collections Assistants, you'll lead on the planning and implementing of our annual deep cleaning programme and maintain high presentation standards in the mansion. Your attention and expertise will help to ensure excellent standards of care throughout the house.  

You'll collect and record information gathered during cleaning and housekeeping, to improve our knowledge and understanding of the house and all that is in it. You'll use preventive conservation methods to improve how we look after everything, and how we present it to visitors. And you’ll be sharing stories about the past with anyone who is interested.  

Who we're looking for

We'd love to hear from you if you’re: 
  • someone who puts people first, and who knows what’s needed to make sure everyone receives great service  
  • able to work as part of a team, with skills in day-to-day supervision and management 
  • good at talking to, and getting on with, all kinds of people 
  • comfortable with managing costs and spending 
  • full of ideas about how to make spaces and objects accessible to more visitors 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.


The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Company info
The National Trust

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