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Visitor Experience Officer - London

The National Trust
London, Greater London
28,158 pa
Closing date
29 May 2024

Job Details

Visitor Experience Officer - London


We are looking for an enthusiastic, proactive and creative person to join our team as a Visitor Experience Officer, helping us deliver events that inspire and engage – and which are fun! If you love working with all kinds of people, young people and children, and you’re excited by the Trust’s cause – to protect and care for places so that people and nature can thrive – then this could be the job for you.
Interviews will be held on the 6th and 7th of June.
The salary for this role is £23,868 - £24,843, plus an outer London weighting allowance of £3,315 per annum. 

What it's like to work here

Morden Hall Park is just 500 metres from the Northern Line, yet it feels as if you’re in the middle of the countryside. We’re dedicated to welcoming everyone to explore this great green space, and improving people’s wellbeing is at the heart of everything we do. 

Reporting directly to the Visitor Experience Manager, you’ll be part of a small but friendly, close-knit, and passionate team who create opportunities for the public to connect with the beauty, nature, and history of this remarkable place.  

Typically, your working hours will be 9am-5pm, with occasional earlier or later shifts, as required. As part of your role, you’ll take turns as Duty Manager on a rotational basis, which may include working on weekends and bank holidays. Time off in Lieu (TOIL) will be provided for any additional hours worked. 

Click here to learn more about this location. 

What you'll be doing

As Visitor Experience Officer, you’ll be welcoming people and encouraging them to really get to know Morden Hall Park and benefit from it. This includes developing and delivering impactful, inclusive and high-quality public events for people of all ages and backgrounds to time and budget, supporting fundraising activities and other meaningful experiences that bring the place, and its stories, to life for everyone who comes here. 

Our year-round programme includes a wide range of events and activities including workshops, walks, outdoor theatre and of course Easter and Christmas activities for all the family.  

You’ll collaborate with the marketing team helping to promote the events programme; supervise and support a committed team of event volunteers, and manage event partners, artists, contractors, and external facilitators as required.   

Please also read the full role profile attached to this advert.

Who we're looking for

We'd love to hear from you if you’re:

  • confident working to multiple deadlines and managing your own workload
  • skilled in organisation and planning, with a good eye for detail
  • strong communication skillsa hard-working and committed team player
  • comfortable with IT: Microsoft Office, as well as web and social media
  • experienced in producing interpretive materials, such as displays and exhibitions, and marketing or promotional materials
  • familiar with health and safety procedures

Please submit your CV and a Cover Letter alongside your application to apply for this role. 

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary

• Free entry to National Trust places for you, a guest and your children (under 18)

• Tax-free childcare scheme

• Rental deposit loan scheme

• Season ticket loan

• EV car lease scheme 

• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts

• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

• Flexible working whenever possible

• Employee assistance programme

• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.


The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Company info
The National Trust

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