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Head of Business Systems - Faversham

Shepherd Neame
Faversham, Kent
Competitive Salary
Closing date
17 May 2024
Head of Business Systems - Faversham

Are you highly skilled in business systems management and enjoy the innovation and optimisation of business systems across a wide range of functions?

We have an exciting opportunity for an experienced, strategic and passionate Business Systems professional to oversee the variety of systems we have across our business functions.

As Head of Business Systems, this role is pinnacle to maturing the landscape of our business systems and ensuring an overall integration solution is in place. Managing a team of 5, including you, will work closely with the IT Director and Head of Transformation and Programmes in formulating and delivering our IT strategy and resource that is aligned to help our users get the very best out of our systems. You will seek to optimise our business efficiencies by working towards the continual improvement and unification of systems to unite our products, services and customers.

What's in it for you?
  • Competitive salary
  • Company laptop and mobile phone (and any other specialist equipment) to assist with the proper performance of your duties
  • 25% discount on food at Shepherd Neame Managed Houses
  • 25% discount on overnight Managed House Hotel bookings
  • Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
  • Sheps Hut discounts and special offers hub on 100s of high street shops and services to help your monthly pay go even further
  • Financial wellbeing app and early wage withdrawal scheme
  • Company Pension plan
  • Share Incentive Plan
  • Access to a Mental well-being platform
  • 25 days holiday (+ bank holidays)
  • Working Hours: Full-time, 37.5 hours per week. 08:30 - 17:00, Monday to Friday with 1 hour lunch (unpaid).

Duties and Responsibilities:

  • Support Director of IT in feeding into and maintaining the IT OPEX & CAPEX budgets
  • Capture, monitor & report IT service performance.
    • KPI & SLA reports
    • Project updates (deliverables/plan/budget)
    • Period IT Update reports
    • Improve service performance
    • Management Meeting updates
  • Help manage the business requirements list and co-ordinate priorities for the IT Business Systems, BI & Master data teams.
    • Work with the team and IT Service & Support Manager to monitor demand & progress of issues, tasks and request.
    • Ensure support requests are properly logged, prioritised & assigned.
    • Review, progress & report status
  • Development projects:
    • Ensure projects are defined, planned, costed & authorised.
    • Ensure projects are delivered to specification, on time & to budget.
    • Assist in scoping, development & testing where appropriate.
  • Manage IT supplier relationships:
    • Review & help negotiate support contracts.
    • Monitor, report & improve performance against agreed SLAs.
    • Monitor & control expenditure versus budget.
  • Help Lead IT compliance & security initiatives

The Ideal Candidate:

  • Broad knowledge of operational & reporting business processes with demonstrable ability to assess business requirements and translate these into functional/technical specifications
  • Demonstrable experience of people and team management driving proactive collaboration and engagement with all business stakeholders
  • Friendly and approachable to effectively communicate difficult conversations with internal and external stakeholders
  • Diligent with a strong attention to detail and accuracy
  • Conscientious professional with a strong commitment to providing excellent customer service whilst seeking to improve service performance
  • Proficient in Microsoft Office Suite (Word, Excel & Outlook) and data analytical skills
  • Organised to effectively prioritise tasks and work effectively in a fast-paced and agile department, assisting other tasks as required

Shepherd Neame may be Britain's oldest brewer but our approach is anything but old-fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:

  • Working Together
  • Pride and Passion
  • Authenticity
  • Sheps Spirit

Who are we?

Britain's oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.

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