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Guest Services Assistant - London

The Other House
London, Greater London
Up to 30000.00 per annum
Closing date
11 Jun 2024

Job Details

Guest Services Assistant - London

Be part of something extraordinary!

Welcome to The Other House, an unparalleled Residents Club in the heart of London that defies convention and sets new standards in hospitality. Our concept blends the comforts of home with the luxury of a hotel and the exclusivity of a private club, offering residents a dynamic fusion of living, leisure, and unparalleled service.

Picture exquisitely designed club flats, vibrant public spaces offering an informal street caf and destination cocktail bar with access to an exclusive club with private lounges, a top-tier gym, spa, and wellness facilities. Whether you're staying for a day, a week, a month, or longer, The Other House promises to be somewhere you can unwind, work, or socialise at your leisure.

Embodying the finest of British design and committed to sustainability and cutting-edge technology, The Other House isn't just a concept; it's a lifestyle embraced in every detail providing experiences to remember. With our innovative app, residents can enjoy seamless control over the way they run their life from automated check-in to monitoring energy usage, ensuring convenience and elevated living.

As we expand from our acclaimed South Kensington property to Covent Garden and beyond, we invite you to join our team in rewriting the rulebook on hospitality. At The Other House, every day presents an opportunity to craft extraordinary experiences for residents and colleagues alike.

Role: Guest Services Assistant(Nights)

Starting Salary: 30K per annum (after Successful probation period)

Working Hours: average of 42 per week based on a 4 day on 4 day off schedule.

Role: Guest Service Assistant/Housejacks(Nights)

The Other House is looking for a dynamic and energetic Guest Services Assistant, or as we call them, HouseJacks. The HouseJack role is a "Jack of All Trades", with passion for delivering impeccable experiences across front of house areas, serving a mix of residents, members and guests. This individual needs to be flexible and detailed, with strong communication skills and a passion for delivering excellent service. We are looking for a creative individual who can deliver entrepreneurial front of house operations with heavy focus on sustainability and cutting-edge technology.

The HouseJack reports in to the Front of House Manager and the HouseJack Supervisors on shift; they function as an ambassador for front of house and work in collaboration with all departments to deliver the overall guest journey. For us, there is 'inside the box', there is 'outside the box' and then there are our OtherHouseMates - passionate, self-driven and completely comfortable with pushing the boundaries.


  • Previous experience in a guest/customer facing environment - previous experience of working night shifts would be beneficial

  • Positive and engaging with good interpersonal skills

  • Outstanding organisational and communication skills

  • The ability to operate across various functions supporting all areas of the house

  • Strong task and time management skills

  • Flexible with a flair for intuitive service

  • Comfortable with smart device and computer system technology

  • Excellent command of English both verbal and written (second language preferred but not essential)

  • The right to work in the UK

What's in it for you as a HouseMate?

  • Working among a team of passionate and caring individuals

  • Industry leading Benefits package which includes length of service rewards, birthday celebrations, exclusive Perkbox discounts, health and financial helpline, Cycle to Work Scheme, Nursery Scheme Vouchers

  • The Other House discounts for food and drink in our Bar and Restaurant when dining

  • The Other House Friends and Family discounted rates when you book an overnight stay.

  • Christmas and Summer Team Parties and social events through the year

  • Healthy and nutritious staff meals on shift

  • Refer A Friend scheme of upto 700 per successful hire (dependent on role)

  • Departmental incentives to reward excellence

  • And so much more!

A Full Description will be sent to all successful applicants who pass through the selection process

The Other House is proud to be an equal opportunity employer and is committed to diversity and inclusion in the workplace. We seek to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as any other groups that could bring diverse perspectives to our business.


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