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Senior Resource Planner - Chessington, London

Chessington World of Adventures Resort
Chessington, London
£13.10 per hour
Closing date
21 May 2024

Job Details

Senior Resource Planner - Chessington, London

What you'll bring to the team

The Senior Resource Planner role exists to ensure that the Resort is always efficiently resourced, across all departments, in line with visitor numbers and available staffing, in order to deliver a world class guest experience.

This involves taking ownership of labour schedule production & review of designated departments, conducting analysis to identify risks, efficiency opportunities and cost forecasting. You will need to ensure effective resourcing across multiple time horizons, from next-day shift gaps to long term resourcing trends.

Key Responsibilities:

  • To create and review schedules for all designated operational teams prior to publication, ensuring the resort has the right people, in the right place, at the right time.
  • Work closely with operational managers to ensure consistent two-way communication and feedback exists between CPT and Operations Departments.
  • Regularly review resource templates to ensure that resourcing is appropriate for the demand level.
  • Provide designated departments with actionable analytics about their department’s operational performance & improvement opportunities.
  • Work closely with the Continuous Improvement function to enable resort-wide adoption of operational improvements that fall within scope.
  • Support with the administrative task of the function, in particular ensuring that new starters are progressed through the labour pipeline efficiently from the point of hire through to front-line work.
  • Support with absence management processes as required.
  • Act as a point of authority within the Central Planning Team & to external stakeholders on the resort’s resourcing levels and planning processes, deputising for the Central Planning Manager at meetings and presentations as required.

Qualification & Experience

  • Strong organizational skills with superb attention to detail
  • Good self-motivation and initiative
  • At least an intermediate knowledge of excel & data visualisation tools such as power BI
  • 1-2 years’ experience in a visitor attraction, theme park, museum, leisure, hotel, or theatre environment
  • The ability to support theme park operational hours, including working at weekends and occasional early starts


  • A competitive hourly rate of £13.10
  • 28 days holiday (including bank holidays)
  • Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world rising to 40 after a year’s service
  • Company bonus
  • Private pension scheme
  • 40% discount online off LEGO
  • 25% discount in our on-site retail shops and restaurants
  • Ongoing training and development opportunities
  • Plus many more…

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.


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