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Duty Manager

Britannia Hotels
Aviemore, Highland
Closing date
10 Jun 2024
Location: Inverness-shire, PH22 1QN, United Kingdom

Address: Aviemore


Coylumbridge Hotel is a family and pet friendly resort just outside Aviemore, with an impressive 292 rooms on site. Nestled in the mature pine woods that form part of the Cairngorms National Park it's the ideal base for outdoor activities amidst stunning scenery. Challenging mountain walks, skiing, cycling, leisurely strolls around romantic lochs and water sports can all be found within a short distance as well as lots of opportunities for family fun days out. Our Duty Manager(s) play a key role in making all our guests welcome and deliver service with a smile, however busy it might be!  Our Duty Manager(s) work in a changing shift pattern which can be demanding but also give a committed and driven team member the chance to show off their skills and strive for a career progression.  Most importantly is the right attitude to embrace a role in hospitality which can be challenging and rewarding at the same time and requires energy and care, to always do one's best.


Transportation is provided between the Hotel and Aviemore Train Station for shifts (Subject to position).

As Duty Manager you will be required to:

  • Maintain consistent standards of service, ensuring guest satisfaction and organisational values.
  • Promote all hotel facilities to guests and potential customers.
  • Deal with customer enquiries correctly and as efficiently as possible.
  • Maintain a proactive attitude towards all staff in various departments and represent the company to project the best image and high level of standards.
  • The Duty Manager will be Front Office based but will provide support and cover in all departments when needed.
  • A good understanding of health and safety and the ability to carry out building, fire safety, and room checks is required.
  • This vacancy is available on a full-time contract.

The successful candidate will have experience in running the Duty Manager Shift in a Hotel holding 150 bedrooms or more. The role requires excellent communication skills with both employees and guests and the demonstration of exceptional customer service and management skills. The Duty Manager will be Front Office based as well as providing support and cover in all departments when needed. A good understanding of Health & Safety and the ability to carry out building, fire safety and room checks is required. Tasks instructed by hotel management will be expected to be carried out with minimal supervision. The ideal candidate is self-motivated, diligent, and staying calm under pressure. The Duty Manager will be confident in always leading by example and will support the success of the hotel by identifying areas for improvement with subsequent follow up actions, including staff training and supervision.

A comprehensive job description is available on request.

In return for your commitment, we will support you in this new opportunity, with:


  • Live in Accommodation, Fantastic subsidised shared staff accommodation within the Resort
  • Our staff accommodation ranges from mobile homes to ensuite bedrooms located within the main resort complex. 
  • We spring clean and paint your room before you move in
  • We will meet you and show you around before you move in, and settle you in with a welcome pack
  • We will check your accommodation monthly
  • Up to 28 days holiday including bank holidays per annum
  • Breakfast of toast and cereals is free and is available all the time.
  • Social Events
  • Uniform (Subject to position)
  • Accelerated promotional prospects
  • Home cooked food for £1.00 per meal

The Coylumbridge Hotel are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

The Coylumbridge Hotel will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions.  If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.

Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.

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