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Front of House Manager - Birmingham Airport

Hilton Garden Inn Birmingham Airport
Birmingham, West Midlands
Closing date
10 Jun 2024

Job Details

Front of House Manager - Birmingham Airport

Front of House Manager 29000 per annum Hilton Garden Inn Birmingham Airport, Birmingham

Exciting opportunities await you at the Hilton Garden Inn " Birmingham Airport.

Come and join our team and develop your career while providing a professional and energetic service to our members and hotel guests. This new build property is located at Birmingham International Airport and brings a vibrant sleeping option with 178 bedrooms. Our guests will find everything they need for a comfortable stay including our Restaurant " The Odyssey, a mini gym and meeting facilities. There's plenty of natural light and space to gather in the lobby, with high-tech meeting rooms to mix, mingle, and take care of business.

This could be your opportunity to work somewhere fast-paced and evolving, somewhere where you can be yourself, create memorable experiences for every guest and put your stamp on things.

Are you out-going, full of energy and enthusiastic? A natural-born communicator? Are you passionate about offering excellent customer service? Then our fabulous Hilton Garden Inn could be the place for you.

The Role:

We have a fantastic opportunity for an enthusiastic Front of House Manager to join our team. You’ll be front and centre of our stage leading your team to provide guests and visitors with a warm welcome and unparalleled service. Your number one priority is the customer experience and you will have a strong track record in motivating and leading a team, whilst also being prepared to roll up your sleeves and get stuck in! You will be someone who likes to get to know people, be able to start authentic, genuine conversations and inspire our guests to create wonderful memories.

As Front of House Manager, you will identify all opportunities to maximise sales whilst enhancing the guest experience and ensure the team do the same. You will be incredibly structured and encourage strong working relationships between all departments. You’ll be responsible for continually monitoring the quality of standards across all departments within the hotel on a daily basis, assisting our HODs in maintaining a smooth operation. Being responsible for looking after Reception, Concierge, Reservations and Nights, you’ll have a big task on your hands so your attention to detail and organisational skills will need to be second to none.

The Ideal Candidate:

We’re looking for an experienced Front of House Manager that will inspire the team to put our guests at the heart of everything they do. You’ll need experience working in a similar role within the hospitality industry, ideally within the Front of House department. You’ll have led a team and be confident in communicating across all levels and supporting other HOD’s with the smooth running of each department. Your daily priorities will change based on the needs of the business so being flexible and adaptable is a must for this role.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.


  • Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
  • 50% off your bill when you dine in one of our Restaurants or Bars.
  • Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
  • Cycle to work scheme - save up to 40% on a wide range of bikes.
  • Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
  • Referral schemes for referring your friends or family to join our team.
  • Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
  • Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
  • Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
  • Employee Assistance Programme - free, confidential advice available 24/7 to you.
  • An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.


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