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Events Operations Supervisor - Grantley, Ripon

Employer
Grantley Hall
Location
Grantley, Ripon
Salary
£25,585 per annum + Service Charge (Typically £2,400 annually)
Closing date
17 May 2024

Job Details

Events Operations Supervisor - Grantley, Ripon

Job Type: Full Time - 40 hours per week

All applicants must be able to provide evidence of their Right to Work in the UK

Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.

Key Responsibilities

  • Assist the Banqueting and Events Operations Manager in the smooth running of all luxury events we cater for here at Grantley Hall.
  • Organise and communicate to all hotel departments regarding upcoming events, show round appointments and wedding viewings
  • Ensure all products served to and/or provided for the guest are set to Grantley standards
  • Working with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event
  • Take ownership to ensure the stock holding is tracked, replenished and kept in order
  • Be pro-active with customer comments and complaints
  • Identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.

Key Skills, Qualities & Experience

  • Previous experience in a Food and Beverage setting is essential
  • Previous Events or event sales experience would be desirable
  • The successful individual will be confident, self-motivated and present a professional outlook in all circumstances
  • Have a high level of attention to detail whilst ensuring all Events spaces are maintained to the Grantley Hall standard
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
  • Possess a positive attitude and a desire to learn
  • Ability to meet deadlines and work under pressure
  • Friendly, courteous and helpful with excellent communication skills
  • Motivated to go the extra mile for guests and colleagues
  • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

  • Tips typically over £200 per month (£2,400 per year)
  • Complimentary bespoke uniform and chef whites
  • Complimentary meals whilst on duty
  • Refer a Friend bonus - Earn up to £1000
  • Complimentary employee car parking
  • Complimentary state of the art onsite gym - with personal trainer support
  • 31 days annual leave (including bank holidays) increasing with service
  • Professional development opportunities at all levels
  • Reimbursement on work shoes, sight tests and professional memberships
  • Modern and spacious live in accommodation for eligible roles
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
  • We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
  • External team assistance line along with wellbeing champions onsite
  • Team Member of the Month Awards
  • Discount on Grantley Halls Restaurants, Spa products and Gift Shop
  • Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
  • Cycle to work scheme
  • Access to Wagestream, allowing you to instantly access your wages.
  • Simplyhealth - Health cash plan

Company

Nestled in the picturesque Yorkshire Dales between Ripon and Harrogate, and only a stone’s throw away from the World Heritage Site of Fountains Abbey, you will find the enchanting retreat that is Grantley Hall. The Grade II* listed mansion house is currently benefitting from a multi-million pound makeover creating a stunning, five star, luxury country house hotel and spa, combined with an extensive range of exquisite restaurants and bars and introducing an ELITE performance centre which will offer an unrivalled range of facilities and equipment across the United Kingdom.

The restoration of Grantley Hall will restore the main house back to its original 17th Century glory alongside two new buildings which will offer modern and stylish accommodation and public areas. The hotel will offer 47 opulent rooms and suites, four exquisite restaurants – ranging from signature fine dining to elaborate Pan-Asian cuisine and three sophisticated bars, including a late-night champagne and cocktail bar with live entertainment. A private events suite is also being created which will offer a fabulous venue for weddings and corporate events.

The private grounds will offer a magical setting for all guests; from the landscaped formal gardens with its’ bespoke sculptures and water features to the English Heritage listed Japanese Garden, there are quiet spaces and far reaching views for all to enjoy.

The quality of the hotel will be matched only by the service levels which will inspire and delight at every touch. We look forward to welcoming our guests and friends to enjoy the Grantley Hall Experience.

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