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Night Porter - Grantley, Ripon

Employer
Grantley Hall
Location
Grantley, Ripon
Salary
£25,500 per annum + Tronc (Typically £2,400 annually)
Closing date
17 May 2024

Job Details

Night Porter - Grantley, Ripon

Job Type: Full Time - 40 hours per week

All applicants must be able to provide evidence of their Right to Work in the UK

Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.

Key Responsibilities

  • Provide an exceptional guest experience from check-in to check out
  • Ensure the safety and security of guests and the hotel during the night by conducting regular walk abouts throughout the hotel, checking that doors are locked, fire doors are closed and that there are no health & safety hazards
  • Ensure a presence on the front desk throughout the night
  • Ensure guests requests are delivered with efficiency and effectivity
  • Ensure that public areas are maintained clean, neat, and tidy.
  • Liaise with the Day team to ensure effective handovers
  • Provide overnight cover in absence of the reservations team
  • Provide our guest’s a night porter service during their stay
  • Be personally responsible for application of Health and Safety Hotel Policy
  • Work cohesively with the management team to achieve out shared goals
  • Engage with the Reception, Reservations, and the Housekeeping team

Key Skills, Qualities & Experience

  • Hands on approach to work, always being productive and looking to improve
  • Enthusiastic about delivering great customer service to all our guests at Grantley Hall
  • Detail orientated and drives standards
  • Possess a positive attitude and a desire to learn
  • Ability to meet deadlines and work under pressure
  • Friendly, courteous and helpful with excellent communication skills
  • Motivated to go the extra mile for guests and colleagues
  • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team

Benefits

Grantley Hall offers a wide range of benefits and opportunities for all employees:

  • A monthly service charge - typically £2,400 annually
  • 31 days holiday increasing to 33 days with length of service
  • Access to earnings before payday (Access Early Pay / Wagestream)
  • Free parking
  • Complimentary meals when on duty
  • Discounted modern and spacious live-in accommodation
  • Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year. We also celebrate training achievements, birthdays, babies, marriages and so much more…
  • Team appreciation and wellbeing activities - Team member of the month awards, BBQ’s, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs
  • Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products
  • Grantley Gateway - Discounts and cash back on shopping and trips out
  • Discounted hotel stays - Relais & Chateaux from £50 BB, Pride of Britain £75 DBB
  • Complimentary bespoke uniform and annual shoe allowance
  • Free sight tests for those eligible
  • Onsite Team Gym with professional induction
  • Refer a Friend Scheme where you can earn up to £1000
  • 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’
  • Grantley Academy to support your development
  • Annual paid volunteering days

Company

Nestled in the picturesque Yorkshire Dales between Ripon and Harrogate, and only a stone’s throw away from the World Heritage Site of Fountains Abbey, you will find the enchanting retreat that is Grantley Hall. The Grade II* listed mansion house is currently benefitting from a multi-million pound makeover creating a stunning, five star, luxury country house hotel and spa, combined with an extensive range of exquisite restaurants and bars and introducing an ELITE performance centre which will offer an unrivalled range of facilities and equipment across the United Kingdom.

The restoration of Grantley Hall will restore the main house back to its original 17th Century glory alongside two new buildings which will offer modern and stylish accommodation and public areas. The hotel will offer 47 opulent rooms and suites, four exquisite restaurants – ranging from signature fine dining to elaborate Pan-Asian cuisine and three sophisticated bars, including a late-night champagne and cocktail bar with live entertainment. A private events suite is also being created which will offer a fabulous venue for weddings and corporate events.

The private grounds will offer a magical setting for all guests; from the landscaped formal gardens with its’ bespoke sculptures and water features to the English Heritage listed Japanese Garden, there are quiet spaces and far reaching views for all to enjoy.

The quality of the hotel will be matched only by the service levels which will inspire and delight at every touch. We look forward to welcoming our guests and friends to enjoy the Grantley Hall Experience.

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