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Assistant Front Office Manager - Grantley, Ripon

Employer
Grantley Hall
Location
Grantley, Ripon
Salary
Competitive + Tronc (Typically £2,400 annually)
Closing date
17 May 2024

Job Details

Assistant Front Office Manager - Grantley, Ripon

Job Type: Full Time - 40 hours per week

All applicants must be able to provide evidence of their Right to Work in the UK

Nestled within the rolling North Yorkshire countryside, Grantley Hall is a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five-star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award-winning spa and cutting-edge gym, Grantley Hall stands out as a uniquely distinctive luxury hotel experience.

Key Responsibilities

  • Liaise with all departments efficiently including Housekeeping, Reservations and Food & Beverage
  • Maintain good working relationships with colleagues and all other departments
  • Be the point of contact for all guests, ensuring that their expectations are exceeded prior to, during and after their stay, taking ownership of any guests’ issues that may occur
  • Carry out Reception and Night Porter shifts when required to and assist during peak periods
  • Provide training for the team and to assist in team reviews/appraisals and PDPs
  • Assist with recruitment shortlisting and interviews, as well as preparing paperwork and liaising with candidates prior to their start date
  • To oversee and manage any outstanding charges on the guests ledger and to ensure they are settled promptly
  • Awareness of the Standard Operating Procedures and to assist Department management in the development, implementation and review of these.

Key Skills, Qualities & Experience

  • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
  • Friendly, courteous and helpful with the ability to communicate at all levels with guests and colleagues
  • The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery
  • Computer literate, previous experience in using PMS is essential, Opera V5 or Cloud is desirable. Excellent verbal and written communication skills
  • A high level of confidentiality
  • Full, clean driving licence due to our insurance policies is desirable
  • Ability to meet deadlines and work under pressure
  • Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team
  • Detail orientated and drives standards
  • Confident, self-motivated and present a professional persona in all circumstances
  • Hands on approach to work, always being productive and looking to improve
  • Well presented, adhering to Grantley Hall’s grooming standards at all times
  • Experience of managing a large team within the hospitality industry
  • To have a genuine passion and enthusiasm for Yorkshire and the area local to Grantley Hall, as well as providing a 5* experience to all guests and visitors

Benefits

We offer a wide range of benefits and have excellent opportunities for career development and provide exceptional training programmes for all employees:

  • Tips typically over £200 per month (£2,400 per year)
  • Complimentary bespoke uniform and chef whites
  • Complimentary meals whilst on duty
  • Refer a Friend bonus - Earn up to £1000
  • Complimentary employee car parking
  • Complimentary state of the art onsite gym - with personal trainer support
  • 31 days annual leave (including bank holidays) increasing with service
  • Professional development opportunities at all levels
  • Reimbursement on work shoes, sight tests and professional memberships
  • Modern and spacious live in accommodation for eligible roles
  • Grantley Gateway - discounts on supermarket shopping, cinema tickets, meals out, local attractions and cash back on online purchases
  • We celebrate success. With an annual awards ceremony as well team events and incentives. Throughout the year we also celebrate training achievements, birthdays, marriages, new babies and length of service awards.
  • External team assistance line along with wellbeing champions onsite
  • Team Member of the Month Awards
  • Discount on Grantley Halls Restaurants, Spa products and Gift Shop
  • Discounted stays at Grantley Hall, as well as other Relais & Chateaux and Pride of Britain Hotels
  • Cycle to work scheme
  • Access to Wagestream, allowing you to instantly access your wages.
  • Simplyhealth - Health cash plan

Company

Nestled in the picturesque Yorkshire Dales between Ripon and Harrogate, and only a stone’s throw away from the World Heritage Site of Fountains Abbey, you will find the enchanting retreat that is Grantley Hall. The Grade II* listed mansion house is currently benefitting from a multi-million pound makeover creating a stunning, five star, luxury country house hotel and spa, combined with an extensive range of exquisite restaurants and bars and introducing an ELITE performance centre which will offer an unrivalled range of facilities and equipment across the United Kingdom.

The restoration of Grantley Hall will restore the main house back to its original 17th Century glory alongside two new buildings which will offer modern and stylish accommodation and public areas. The hotel will offer 47 opulent rooms and suites, four exquisite restaurants – ranging from signature fine dining to elaborate Pan-Asian cuisine and three sophisticated bars, including a late-night champagne and cocktail bar with live entertainment. A private events suite is also being created which will offer a fabulous venue for weddings and corporate events.

The private grounds will offer a magical setting for all guests; from the landscaped formal gardens with its’ bespoke sculptures and water features to the English Heritage listed Japanese Garden, there are quiet spaces and far reaching views for all to enjoy.

The quality of the hotel will be matched only by the service levels which will inspire and delight at every touch. We look forward to welcoming our guests and friends to enjoy the Grantley Hall Experience.

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