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Human Resources Officer - Knightsbridge, London

The Carlton Tower Jumeirah
Knightsbridge, London
Competitive + Excellent Service Charge
Closing date
10 Jun 2024

Human Resources Officer - Knightsbridge, London

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, the Carlton Tower Jumeirah is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens.

About the Job:

An opportunity has arisen for a Human Resources Officer to join our team at The Carlton Tower Jumeirah. The main duties and responsibilities of this role are:

  • Understand how all departments operate and how HR can cooperate with them to ensure team spirit and a high level of guest satisfaction fostering a positive work culture.
  • Perform any reasonable request from the hotel management team.
  • Work closely with the and take direction from the senior HR team, while guiding and supporting HR Coordinator and Interns on all administrative tasks throughout the employee life cycle in a timely manner.
  • Ensure that employee files are maintained and accurate, completing regular file checks in line with statutory information.
  • Take the lead on HR initiatives as directed by Dubai Holdings.
  • Participate, be visible and talk with team members, in all departments around the hotels on a regular basis. Share employee feedback / issues with senior HR team and HOD but maintain discretion and confidentiality of delicate matters.
  • Support with payroll processing ensuring that HR information is reflected in the final payment reports including but not limited to: Payment adjustments, increases, reductions, sickness payments, bonuses, incentive payments, and challenge where necessary.
  • Maintain all employee details through HRIS, Tahweel and Fourth. Be aware of its capabilities, ensure that all employee details are up to date through regular file audits and file spot checks. 
  • Manage the Maternity, Paternity, Adoption and Parental leave ensuring there is an effective log of evidence including, but not limited to: MATB1 forms, Laise with Payroll, Risk Assessments, Eligibility for leave, Formal notice of Leave, and Return to work – Keep in touch dates.
  • Sit in on interviews to provide feedback to hiring managers, ensuring we promote the business and offer a fair recruitment process.
  • Provide training and support to all employees from an employee & employer perspective on using our systems of work.

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Previous experience in the role of HR coordinator is mandatory.
  • CIPD L3 or above would be desirable.
  • Strong understanding of HR principles, practices, and employment laws.
  • Experience with HRIS and ATS systems for managing employee data and recruitment processes.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with employees at all levels.
  • Proven ability to handle confidential information with discretion and always maintain professionalism.

About the Benefits:

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brands in the hospitality industry. This includes…

  • Competitive salary + excellent service charge
  • 28 holidays inclusive of Bank Holidays
  • Extra holiday for significant Birthdays (21.30.40. etc.)
  • Life insurance
  • Next pension
  • Jumeirah perks website access – discount
  • F&B and Spa treatment discount
  • Lieu day if you work on Bank Holidays
  • Dry cleaning of uniform or Business attire
  • Meals on duty
  • Employee assistance programs
  • Wellness benefits – Chiropodist, Flu jabs, and more!
  • Taxi service after hours
  • Social events & recognitions programs
  • Ongoing training & development
  • Weeding/Baby gift
  • Cycle scheme
  • Internal transfer scheme
  • Eye test and discount for VDU users
  • Dental cash back plan
  • External transfer scheme


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