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Waiter/tress (In Room Dining) - Knightsbridge, London

The Carlton Tower Jumeirah
Knightsbridge, London
Competitive + Excellent Service Charge
Closing date
10 Jun 2024

Waiter/tress (In Room Dining) - Knightsbridge, London

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity. 

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, the Carlton Tower Jumeirah is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant Al Mare.

About the Job:

An opportunity has arisen for an Waiter/tress In Room Dining to join our team at Carlton Tower Jumeirah. The main duties and responsibilities of this role are:

  • Efficiently manage and process guest in-room dining orders, ensuring accuracy and timely delivery of high-quality food and beverage items.
  • Provide personalized and attentive service to guests, addressing their preferences and special requests with a focus on exceeding expectations.
  • Coordinate closely with the kitchen, ensuring smooth communication to guarantee accurate and timely preparation of in-room dining orders.
  • Maintain a thorough understanding of the hotel's room service menu, including food and beverage options, and communicate effectively with guests to assist in their selections.
  • Handle guest inquiries and concerns promptly, demonstrating a proactive and solutions-oriented approach to ensure guest satisfaction.
  • Uphold high standards of presentation and service etiquette when delivering orders to guest rooms, maintaining the hotel's luxury image.
  • Provide support during peak hours, adapting to the dynamic nature of in-room dining demands in a luxury hotel environment.
  • Demonstrate a comprehensive understanding of health and safety regulations, ensuring compliance in all aspects of in-room dining service.
  • Actively participate in training sessions to stay updated on menu changes, service procedures, and hotel standards.
  • Contribute to a positive team environment, collaborating with colleagues in various departments to enhance overall guest experiences.

About you:

The ideal candidate for this position will have the following experience and qualifications:

  • Previous experience in a similar in-room dining or food and beverage role within a luxury 5-star hotel, showcasing a strong understanding of high-end service standards.
  • Excellent communication skills, with the ability to interact professionally and courteously with guests, taking and processing orders with attention to detail.
  • Exceptional organizational and multitasking skills, capable of handling multiple orders and requests simultaneously in a fast-paced environment.
  • Attention to detail in delivering in-room dining orders, ensuring accuracy in presentation and adherence to guest preferences and dietary requirements.
  • Ability to work flexible hours, including evenings and weekends, to accommodate the varied needs of in-room dining guests.
  • Team-oriented mindset with a willingness to collaborate across departments and contribute to a positive and seamless guest experience within a luxury hotel setting.

About the Benefits: 

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry. This includes…

  • Competitive salary + excellent service charge.
  • 40 hours per week, plus 2 days off.
  • Dental and Eye Care.
  • 50% Food and Beverage discounts across Jumeirah Hotels and Resorts globally.
  • Preferential room rates across Jumeirah Hotels and Resorts globally.
  • Free meals on duty.
  • Dry cleaning of uniforms / office attire.
  • 28 days paid annual leave including bank holidays.
  • Extra day of holiday for significant birthdays.
  • Interest free season ticket loan.
  • Recognition and Social calendar.
  • Company Pension Scheme.
  • Enhanced Pension Scheme after 2 years’ service.
  • Excellent training and development opportunities.

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