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Rooms Division Manager

Employer
Hilton Hotels
Location
London, Greater London
Salary
Competitive
Closing date
10 Jun 2024
Rooms Division Manager

You are the Key to our success!

 

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.   - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

Annual Salary of £45,000 to £48,000 a year (Depends on experience)

 

A WORLD OF REWARDS

  • Smart uniform provided and laundered
  • Free and healthy meals when on duty
  • Grow your Career!
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • High street discounts: with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Guest Experience Day after successfully passing probation
  • Modern and inclusive Team Member’s areas
  • A Rooms Division Manager is responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives. The Room Division Manager will be in charge of the Front office, Housekeeping and Engineering department.


    What will I be doing?

    As a Rooms Division Manager, you are responsible for overseeing all Rooms Division operations to deliver an excellent Guest and Member experience. A Rooms Division Manager will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Oversee Rooms Division operations including, but not limited, to Concierge, Reception, and Housekeeping
  • Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
  • Operate within departmental budgets through effective stock and cost controls and well managed schedules
  • Set departmental targets and objectives, work schedules, budgets, and policies and procedures
  • Monitor the appearance, standards and performance of the Room Division Team with an emphasis on training and teamwork
  • Ensure team members have an up-to-date knowledge of all room categories and amenities
  • Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
  • Ensure staffing levels cover business demands
  • Ensure ongoing training
  • Ensure communication meetings are conducted and post-meeting minutes generated
  • Recruit, manage, train and develop the Room Division team
  • Contribute to succession planning within the hotel and company
  • Ensure team members comply with hotel security, fire regulations and all health and safety legislation
  • Proficient in property management systems
  • Assist other departments wherever necessary
  • Ensure the department adhere to Hilton policies and procedures
  • Ensure competence of HHonors loyalty programme and ensure compliance
  • What are we looking for?

    A Rooms Division Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Rooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacity
  • Strong leadership skills to manage and motivate the team
  • Excellent organisational and planning skills
  • Excellent communication skills
  • Good financial awareness
  • Accountable and resilient
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Degree in related field
  • Familiar with Property Management Systems


  • EVERY JOB MAKES THE STAY.

    At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

    Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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