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OXBO Restaurant General Manager

Employer
Hilton Hotels
Location
Woking, Surrey
Salary
Competitive
Closing date
10 Jun 2024
OXBO Restaurant General Manager

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching in Summer 2024!**

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in Summer  2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.

A WORLD OF REWARDS

  • Competitive Salary
  • Uniform provided and laundered
  • Free and healthy meals when on duty
  • Grow your Career
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • High street discounts: with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Modern and inclusive Team Member’s areas
  • Travel -We encourage where possible to embrace green travel to work as a powerful way to make a positive impact on the environment and your community, you can opt for biking, walking, carpooling, or using public transportation to reduce your carbon footprint, ease traffic congestion, and promote a healthier lifestyle. By choosing sustainable commuting options, you not only contribute to a greener planet but also inspire others to join in creating a more eco-conscious and vibrant community.
  • Free parking for management roles

OXBO restaurant & Bar is going to be a busy all day dining concept with stunning 21st floor views over Surrey, we aim to create exceptional experiences by following our brand values, our people, our product and our environment.

OXBO is seeking an energetic and dynamic individual to drive the OXBO brand and values to achieve and maintain high standards.

 As the OXBO General Manager, you are fully responsible for the dining and drinking experience and ensuring it is in accordance with licensing regulations associated with alcoholic beverages.

 
What will I be doing? 

As the OXBO Manager, you are fully responsible for the dining and drinking experience for our guests and ensuring it is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • Maintain an effective restaurant service with an emphasis on high quality, efficient service.
  • Check that Guest service standards are set, implemented and monitored, and continuously evaluated
  • Set-up of the outlet in accordance with the pre-determined standards of the operation
  • Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and
  • conduct staff training sessions accordingly
  • Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and
  • presented, and how Bar personnel are trained to possesses this knowledge and the application of it
  • Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire
  • Regulations and procedures are understand and applied
  • Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
  • Evaluate the performance of the Team ensuring the highest standards of service are given at all times
  • Ensure all Team Members receive an annual and interim appraisal and any other appropriate performance feedback in a
  • timely manner
  • Ensure all staff members have a Personal Development Plan that details and actively encourages use of Hilton University and the Hotel training Calendar
  • Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance
  • Procedures
  • Adhere to the Company disciplinary policy when necessary
  • Ensure an appropriate delegation structure is in place and shared amongst the senior team in your absence
  • Complete all necessary administration in accordance with Company procedures relating to all staff members
  • Produce effective revenue forecasting, as per timelines, and communicate forecasts to the Food and Beverage office
  • Maximize revenue and increase average spend per person through upselling, high customer service standards, effective
  • training and motivational techniques
  • Work with Food and Beverage Cost Control to ensure stock takes are carried out in a timely manner and to ensure food and beverage cost control targets are maintained
  • Meeting guest satisfaction targets
  • Meeting TM Engagement targets
  • Accountable for monthly stock takes
  • Keep developing OXBO product with the head chef and have a keen interest in local authentic food plus wines and champagne.
  • Develops new marketing ideas and concepts with Marketing team
  • Maintain relationships with regular guests, VIPs, influencers and key people in the industry
  • Other duties requested by management

What are we looking for?

A Oxbo Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Customer Service experience in supervisory or above capacity
  • Dynamic, energetic and flexible
  • Excellent leadership, interpersonal and communication skills
  • Passionate to deliver extraordinary dining and drinking experiences
  • An ability to listen and respond to demanding Guest needs
  • Excellent leadership, interpersonal and communication skills
  • Accountable and resilient
  • Committed to delivering high levels of customer service
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in similar role
  • Passion for delivering exceptional levels of Guest service

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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