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Restaurant Floor Manager

Hilton Hotels
London, Greater London
Closing date
10 Jun 2024
Restaurant Floor Manager


Launched in July 2023 – A fine-casual destination restaurant mixing modern British with tradition and an international accent. Buzzy and fast paced from morning to late, the menu which will include a market leading afternoon tea, showcase seasonal ingredients with provenance and sustainability at heart, perfect for an everyday treat, casual lunch, business meeting or celebratory dinner.


Salary: £28,000 per year plus service charge



·        28 days paid holiday increasing with service

·        Exclusive high-street discounts through Perks at Work portal

·        Industry-leading Team Member discounts on hotel stays for you, your family and friends

·        Access to leadership and development programmes through Hilton University

·        Exceptional Career opportunities and wellbeing programmes to help you thrive in the workplace

·        Reward programmes, incentives and team member recognition, as well as long service awards

·        50% off in Hilton restaurants and bars (subject to individual outlets)

·        Refer a Friend Scheme

·        Uniforms provided and laundered complimentary

·        Free meals on shift



The Restaurant Floor Manager works closely with the Restaurant Management and supports with the commercial performance, management and reputation of the Restaurant.

•         Do you know what it takes to inspire your team to deliver exceptional guest experiences every time?

•         As a leader, are you supportive and inclusive?

•         Do you thrive in a fast-paced environment?

If so, this Restaurant Floor Manager role is made for you!          


As Restaurant Floor Manager, you will:

1. Commercial Performance

•         Support to achieve the restaurant’s targets, considering driving the average check value, team incentives, as well as team member and guest experience.

•         Understand business results - including sales, costs, covers, guest satisfaction - and support with actions to improve performance.

•         Optimise covers using good diary management.

2. Excellent Food & Beverage

•         Deliver high-quality food and drink to satisfy guest’ needs - and social media feeds!

•         Champion Hilton’s sustainability goals through teaching and monitoring proper waste management, and minimizing wastage and single-use items.

3. Exceptional Guest Experiences

•         Lead your shift to deliver exceptional guest experiences, making sure the team provides authentic personalised service and in-depth product knowledge. 

•         Develop great customer relationships, recognizing repeat guests, preferences and celebrations to improve loyalty.

•         Review and act on customer feedback, taking quick action to improve service and resolve complaints. 

•         Enhance the restaurant’s image through online reputation management, driving positive reviews on key platforms (e.g. TripAdvisor , Google Reviews).

•         Make sure that food allergies and dietary requirements are treated with absolute seriousness at all times.

4. Great Working Environment

•         Support to develop and inspire the restaurant team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.

•         Practice great people management focusing on training and recognition.

•         Plan daily shift duties efficiently based on forecasted business volumes to adhere to working hours and to minimize overtime.

•         Communicate well and often, building good relationships with your team and key stakeholders.

5. Day-To-Day Essentials

•         Make sure restaurant operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.  

•         Ensure all restaurant opening and closing procedures are carried out correctly, including financial reports and reconciliations.

•         Maintain operational effectiveness, using efficient steps of service and layout to reduce cycle times.

•         Manage restaurant inventory, stock control and purchasing, following hotel guidelines. 


We’re looking for an inspirational leader who is passionate about food and beverage, with at least two years’ experience in a similar role. London experience within a hotel and high-street restaurant environment would be an advantage. 

USEFUL TO KNOW:  This position is full-time and will require working weekend and evening shifts.

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