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Deputy Manager

Employer
Hilton Hotels
Location
Tewkesbury, Gloucestershire
Salary
Competitive
Closing date
10 Jun 2024
Deputy Manager

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. 

A WORLD OF REWARDS

  • Yearly salary of up to £43,000 plus bonus
  • Staff accommodation available with all bills included
  • Free golf membership at Puckrup Hall Golf club
  • Free Health Club Membership
  • Free Parking
  • Free and healthy meals when on duty
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Grow your Career
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • High street discounts: with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Guest Experience Day as part of your induction
  • Modern and inclusive Team Member’s areas
  • What will I be doing?

  • Support the effective operational management of the hotel and work with the Heads of Department to achieve and exceed revenue and guest satisfaction targets
  • Engage in community activities to progress hotel’s ESG goals including engagement in the local community and fostering positive community relationships.
  • Respond to audits that are completed by the company to ensure continual improvement is achieved
  • Maintain a constant awareness of department security especially related to cash, stock and equipment and to ensure all department procedures are fully adhered to
  • Ensure adherence by all departments to licensing laws and training all the staff in this law
  • Complete any reasonable request by senior management and deputise for the Hotel Manager when out of the hotel
  • Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment)
  • Assist the development of meaningful and achievable hotel budgets and other short and long term hotel strategic goals
  • Prepare and review an annual business plan focusing on revenue uplift, external sales activity, increases in guest satisfaction scores and margin profitability
  • What are we looking for?

    A Deputy Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you must possess the following qualifications, attitude, behaviours, skills, and values that follow:

  • A degree or diploma in Hotel Management or equivalent
  • Experience in managing budgets, revenue proposals and forecasting results
  • In-depth knowledge of the hotel / leisure / service sector
  • Strong leadership skills to effectively manage and motivate the team to achieve high level of perform and exceed targets
  • Accountable and resilient
  • Ability to work under pressure
  • Flexibility to respond to a range of different work situations
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Knowledge of the hotel property management systems
  • Previous experience in the same or similar role
  • EVERY JOB MAKES THE STAY.

    At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

    We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

    Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

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