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Back of House Manager

Hilton Hotels
Woking, Surrey
Closing date
10 Jun 2024
Back of House Manager

**Exciting Opportunities to Join the “Pre-Opening Team” at Hilton Woking - Launching in Summer 2024!**

Get ready to be part of something truly extraordinary at Hilton Woking, as we prepare to unveil our doors in Summer 2024 and take a leading role in Woking's Victoria Square redevelopment. Join us on our journey, where we are committed to fostering a unique team culture, becoming an integral part of the community, and embracing sustainable practices in everything we do.

Our upcoming hotel will showcase 189 guest rooms, including 12 exclusive suites. Guests will immerse themselves in the warm ambiance of our lobby bar, GLOW, indulge in culinary delights at the all-dining restaurant, OXBO, and enjoy breath-taking views at the chic Sky Bar, LOFT. The success of our hotel relies on hosting Meetings & Events for up to 500 guests, making it imperative to assemble a high-performing team committed to delivering the ultimate guest experience across all areas of our business.


  • Competitive Salary
  • Uniform provided and laundered
  • Free and healthy meals when on duty
  • Grow your Career
  • Personal Development programmes designed to support you at every step of your career
  • A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (
  • Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
  • Team Member Referral Program
  • High street discounts: with Perks at Work
  • Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
  • Discounted dental and health cover
  • Free Car Parking for Management roles
  • Modern and inclusive Team Member’s areas
  • A Back of House Manager oversees and is responsible for training, budgeting, and developing relationships that deliver an excellent Guest and Member experience while managing stock, suppliers, and the team.
    What will I be doing?

    As a Back of House Manager, you oversee and are responsible for training, supporting and motivating the Back of House Team to deliver an excellent Guest and Member experience. A Back of House Manager will also be required to oversee stock levels, manage budgeted forecasts, liaise with suppliers, and ensure that health and safety are top priorities. Specifically, you will be responsible for performing the following tasks to the highest standards:

    • Responsible for Back of House Department and ensuring consistent high standards
    • Manage, train and develop the Back of House team
    • Ensure crockery, cutlery and glassware are ordered and controlled in line with business levels for both conferences/events and transient customers
    • Control stock levels and complete stock takes to ensure minimum stock losses
    • Manage stock ordering to ensure par levels are maintaines
    • Understand stock loss occurrences and implement measures to prevent losses
    • Ensure back of house areas are maintained to the highest cleanliness standards
    • Raise all purchase orders in line with business forecasts and reconcile invoices regularly
    • Liaise with suppliers to ensure best quality products are received within budget
    • Manage forecasts, budgets and capital equipment requests
    • Ensure team members adhere to all Health and Safety and Hygiene Regulations
    • Work with all departments, including finance, to ensure good working relationships
    • Carry out any other reasonable task set by the Hotel's Management

    What are we looking for?

    A Back of House Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

    • A baseline understanding of IT systems
    • Excellent organisational and planning skills
    • Good communication skills
    • Ability to work under pressure on own or in teams
    • Flexibility to respond to a range of various work situations

    It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

    • Previous experience in same or similar role>
    • Experience in hotel/leisure industry Previous experience in the same or similar role as well as experience in the hotel or leisure industries is a plus



    At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

    We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

    Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

    Apply for Back of House Manager

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