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Member Services Advisor - Wigan Office, Wigan

Fitness First
Wigan, Greater Manchester
23,000 per annum, plus bonus
Closing date
10 Jun 2024

Job Details

Member Services Advisor - Wigan Office, Wigan

Our UK contact centre is growing and has a fantastic opportunity for Member Services Advisors to join the existing multi-skilled team. We focus on delivering an exceptional service to our members & clubs through multiple communication channels including inbound and outbound calls, social media, and emails within a customer centric working environment.

Within this role you will be speaking with our members across the UK; responding to queries, complaints, or feedback, and using your exceptional customer service skills to help them achieve their goals and continue their memberships.

Current office hours are Monday-Friday 9am-5pm, although flexibility may be required to manage peak volumes. 

*No weekends, no bank holidays!

We are looking for a motivated & versatile individual able to take ownership of their role, quickly become a part of this friendly and supportive team, working with fantastic attention to detail, willing to listen and able to thrive in a fast-paced environment.

Key skills we are looking for:

  • Customer service experience
  • Excellent communication skills, both written and verbal
  • Proficient IT skills
  • Attention to detail
  • Problem-solving skills
  • Ability to work individually and as part of a team
  • Experience in dealing with high volumes of emails/calls
  • Proactively striving to achieve a first call resolution wherever possible
What do we offer you?

Daily support in becoming multi-skilled in customer service communication channels through individual and group training sessions Opportunities to work on an individual development plan Opportunities to work alongside a variety of departments within the business through your role Free gym membership to our network of clubs all over the UK An extra day’s holiday for your birthday 50% off a gym membership for a friend or family member  


Company info
Fitness First

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