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General Manager - Group - England

Settle, North Yorkshire
Closing date
20 May 2024

Job Details

General Manager - Group - England

Job Description


  • Develop and execute catering strategies aligned with clients objectives and brand image.

  • Oversee all aspects of catering operations across two locations, ensuring service standards, innovative offerings and financial management.

  • Build strong relationships with internal stakeholders to ensure their catering requirements are met and exceeded.

  • Stay abreast of industry trends and best practices to continually enhance clients catering offerings.

  • Implement measures to monitor and improve customer satisfaction, soliciting feedback and implementing improvements as necessary.

  • Lead and motivate a team of catering professionals, fostering a culture of excellence, collaboration, and innovation.

Company Description

Role: General Managerr - Group

Location: London

Salary: Circa 60k plus bonus


  • 28 Days holiday inclusive of bank holidays.
  • Birthday additional holiday.
  • 3 days volunteering days.
  • 3 days grandparent leave.
  • 24 weeks of enhanced maternity leave.
  • Secondary career leave.
  • Wedding/commitment day leave.
  • Free meals on shift.
  • Bespoke development training.
  • Pension and life insurance.
  • Discounts available from the HAPI app, from high street shops to holidays & cinemas.
  • Wellbeing hub.
  • Access to employee assistance programme.
  • Cycle to work scheme.

Every interaction is an opportunity to create a lasting impression, and we're looking for a entrepreneurial General Manager who strives to exceed expectations at every turn.

At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Join our dynamic team as an General Manager, overseeing a bustling multi-site, multi-tenanted B&I contract with significant volume and circa 3m turnover. With a large, diverse team under your guidance, you'll play a pivotal role in ensuring the seamless delivery of an exciting and fast paced operation across two offices.

We're seeking a consummate professional with a proven track record in a similar role, coupled with a genuine, authentic passion for the hospitality industry. As the face of our operation, you'll need exceptional client focus, being adept at understanding and meeting their requirements while fostering strong relationships.

In addition to strong leadership skills, the successful candidate will be able to bring effective financial management to the table, capable of strategic decision-making to optimise performance and drive an ever-evolving offer and forward-thinking innovation.

If you're ready to take on this senior position, leading a dedicated team in a fast-paced environment, we want to hear from you.



  • Ideally a background in the corporate / contract catering sector
  • Stable & progressive career to date
  • You thrive on getting the best out of people and maximising commercial opportunities
  • You draw satisfaction from managing, training and supporting a team
  • You provide a professional catering service, ensuring that company standards are maintained and that Client expectations are met
  • Have experience in a similar Account Manger/Group Manager role in contract catering or hospitality
  • Good understanding of report writing and financial management.
  • Possess excellent supervisory and communication skills
  • Good delegation and influencing skills
  • Able to demonstrate your analytical approach to problem solving
  • Have the ability to display a real passion for food and customer service

Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:


We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.


We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is

amplified by our people.


We embrace our differences to push creativity and we work together to be better.


We work together as a team to lead by example, protecting the planet and supporting local


Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.


BaxterStorey offers a wide range of contract catering services to business and industry.

As the UK’s leading independent contract caterer we offer a personal service that focuses on fresh food.

We tailor our services to each client’s individual needs and ensure that we provide the people to deliver the exceptional.

Following our newly gained contract with British Airways, we are keen to hear from talented and ambitious individuals.  Our objective is to ensure the food and service at airport lounges are of an impeccable standard, every time.

You will be working in a fantastic environment at Heathrow airport where the focus is quality, quality and even more quality.

There are exciting opportunities ranging from Management positions to Chefs, and lounge hosts amongst others.

Excellent presentation, communication and man management skills are required for senior positions, and all will require individuals to demonstrate a real passion for food and service with bags of enthusiasm.

Company info

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