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Concierge - Reading

De Vere
Reading, Berkshire
£11.5 per hour
Closing date
23 May 2024

Job Details

Concierge - Reading

De Vere Wokefield Estate

De Vere Wokefield Estate set in 250 acres of rural Berkshire parkland is home to a historic Mansion House filled with traditional features and the contemporary Wokefield Place that offers state of the art facilities. It has 376 bedrooms and suites, 39 meeting rooms with large event space and a high tech dedicated conference building, an 18-hole PGA approved championship golf course and leisure club. Benedict's Bar, The 1560 Restaurant, The View Restaurant and our Summerhouse are some of our amazing food and beverage options at Wokefield Estate: there really is something for everyone.

Your commute: just outside Reading, we're 10 minutes from J11 of the M4, with fast and direct trains from London Paddington to Reading Train station. We also offer our colleagues a taxi shuttle service to and from Reading train station. 

At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.


What is the main purpose of the role?

You’ll ensure guests receive a pleasant, efficient and cordial service at all times by using their names when you welcome them, relieving their luggage and escorting guests to their rooms. In order to provide a consistently exceptional service, you’ll be familiar with all hotel facilities, in house dining, room service and local amenities to be able to provide guests with relevant information.

As our Concierge, you will also be responsible for ensuring there is a good supply of maps, menus, hotel brochures and any current promotion material in the guest service area, and organise transportation for guests as and when necessary. You’ll also work closely with maintenance to inform them of any issues, and with the guest relations team to ensure guest comfort and convenience at all times.

The Ideal Candidate

Our ideal concierge will be warm, bubbly, engaging, genuine and absolutely committed to ensuring every guest with whom they interact remembers them for the outstanding level of customer service they deliver.

Your personality and commitment to our guests are much more important to us than your previous experience; we would be delighted to train the right person/people.


The Pay & Benefits:

At De Vere we pay attention to the thoughtful details that inspire the loyalty of our colleagues.

That’s why we are proud to offer the following benefits for the role of Concierge.

  • £11.50 per hour
  • Varied shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone
  • Paid holiday allowance based on the hours that you work
  • Free meals on duty in our colleague dining facilities
  • Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
  • Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
  • We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
  • Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
  • Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
  • Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties.


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