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Administrative Assistant

Ramsay Health
England, Surrey, Caterham
+ Benefits
Closing date
7 Jun 2024

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Administrative Assistant

Location: North Downs Hospital, Caterham

Hours: 37.5 hours per week, Full-time (This position is 9-5 over 5 days (Monday, Tuesday, Wednesday, Thursday & Friday)

Salary: Starting salary £22,700 PA (Depending on experience) + Benefits


North Downs Hospital is one of Surrey's leading private hospitals with an excellent reputation for delivering high quality healthcare for self pay/insured and NHS patients, conveniently situated close to Caterham. The private hospital offers a wide range of treatments and services including minimally invasive surgery, endoscopy procedures, orthopaedic surgery including spinal treatment and pain management, general surgery including hernia surgery, ophthalmology including eye laser surgery, gynaecology, urology and ear, nose and throat treatments.

The role:

An exciting opportunity has arisen for an experienced Administrative Assistant to join our team at North Downs Hospital, based in Caterham.

This role is pivotal in supporting the accurate and timely management of patient pathways for the hospital. You will be an integral part of a team who are committed to delivering the highest quality outcomes in a supported environment, where you will be valued for your skills and expertise.

As an Administrative Assistant, you will be responsible for ensuring patient waiting lists are managed effectively and that reporting on this is accurate and timely. You will need to be data literate and able to manage and prioritise worklists in the patient administration system.

Duties include:

  • To book Outpatient appointments via telephone and email.

  • Process and book ERS referrals.

  • Cancellation and amendments of consultants clinics.

  • Liaising with consultants and their secretaries.

  • Booking of patients for surgery.

  • Ensuring lists are run at full capacity.

  • Working towards NHS targets.

  • Liaising with other departments to ensure patients are fit for surgery.

This position is 9-5 over 5 days, forming part of a rota to assist in lunch time cover for the main receptionist.

What you will bring with you:

  • A warm, considerate and empathetic character

  • Excellent written and verbal communication skills

  • Fast and efficient computer skills

  • Passion to deliver excellent customer service

  • A flexible and positive attitude


  • 25 Days Leave + Bank Holidays
  • Buy & Sell Flexi Leave Options
  • Private Pension where Ramsay will match up to 5% after a qualifying period
  • Flexible shift patterns available where possible
  • Enhanced Competitive Parental Leave Policies
  • Private Healthcare for you and dependents includes online GP
  • Life Assurance (Death in Service)
  • Free Training and Development via the Academy
  • Free Parking on site for workers (where possible)
  • Subsidised staff restaurant (where possible)
  • Over 8,000 discounts and special offers via benefits portal
  • Book discounted cinema tickets on the dedicated cinema portal
  • The Blue Light Card Scheme
  • Attractive enhancement rates for permanent and bank work: 30%-100% for evenings, weekends and Bank Holidays

About Us:

Ramsay Health Care UK is a well-established global hospital group with over 50 years' experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, "can do" attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. "The Ramsay Way" culture recognises that people - staff and doctors - are Ramsay Health Care's most important asset and this has been key to our ongoing success.

We are proud of our 'Speak Up for Safety' programme and ensure that the patient is at the heart of everything we do. Join us and have more 'Time to Care'.

We are committed to equality of opportunity for all. This position is subject to an Enhanced DBS check.

We value your application and welcome any questions you may have prior to applying. Please be advised that we reserve the right to close our advertisements prior to the announced closing date to ensure a quality recruitment process.


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