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Head Of Operations - London

One Retail
London, Greater London
Closing date
7 Jun 2024
Head Of Operations - London

Are you a seasoned leader with a passion for excellence in healthcare operations? We're looking for a Head of Operations to lead a team of General Managers in managing client relationships and ensuring top-notch service delivery in our healthcare facilities.
This role offers the opportunity to make a significant impact on our operations and uphold the highest standards of quality and compliance.
Key Responsibilities:
  • Develop and lead operational teams within the assigned cluster.
  • Manage client relationships commercially, ensuring compliance and adherence to company policies.
  • Oversee a wide range of services including patient and retail catering, cleaning, portering, security, pest control, linen, and helpdesk.
  • Ensure service delivery meets or exceeds contract specifications.
  • Drive elements of the business plan to achieve performance targets.
  • Deliver annual business, financial, and people plans.
  • Maintain effective client and user relationships.
  • Uphold Health and Safety standards.
  • Who You Are:
  • Experienced in leading and inspiring operational teams to deliver results.
  • Proven track record in managing major contracts with a turnover of at least 7m.
  • Minimum 3 years operational experience in managing at least one functional area within a multi-service operation.
  • Experience within an NHS environment is preferred.
  • Financially competent with experience managing P&L accounts.
  • Competence in managing a complex Penalty Mechanism System.
  • Excellent communication and presentation skills.
  • Track record of success in managing contracts with a combined turnover of 10m+.
  • Minimum 5 years operational experience in most functional areas.
  • If you're ready to take on a challenging and rewarding role in healthcare operations, apply now and become a part of our dedicated team committed to excellence in service delivery!
    We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
  • To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while working
  • Exclusive travel discounts with TUI, Expedia, and many more
  • Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
  • Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
  • Up to 44% off cinema tickets to enjoy your favourite blockbuster
  • Regular emails filled with the best discounts and savings available
  • Receive cash rewards every time you spend and use them on a wide range of brands
  • Un-wind with us with free wellness, mindfulness and exercise classes
  • You can share all discounts and offers with your friends and families
  • Contributory pension scheme
  • Grow your career with our Career Pathways and MyLearning programmes
  • Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security and reception, at over 130 NHS Trusts and private hospitals.
    Job Reference: compass/TP/1520416/161032
    Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!

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