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Guest Services Agent - Central London

Royal Lancaster Hotel
Central London
Up to £24,960 per annum plus bonus
Closing date
30 May 2024

Job Details

Guest Services Agent - Central London


Are you the type of person that gets out of bed on the right side every day? If so, we'd like you to come and join our happiness as a Receptionist (Guest Service Agent)!

Here at the Royal Lancaster London, our goal is to be the happiest hotel in London and it's our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.

As a "We Always Care" employer", you will be provided with tailored development plans, trainings and apprenticeship opportunities to develop your career!

Joining our independently owned and 5-star service hotel as a Receptionist (Guest Service Agent), you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:

  • Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
  • Employees and Friends & Family rates across our sister properties
  • Complimentary meals on duty
  • Uniform provided and laundered complimentary
  • Refer a friend bonus
  • Cycle to work & workplace pension schemes
  • Annual season ticket loan
  • Workplace pension schemes
  • Employee recognition schemes and Social Committee events including gala dinners and much more!

As a Receptionist (Guest Services Agent), you will be providing a friendly and efficient welcome in a 'world class' manner, helping guests with queries relating to their stay and creating an environment where the guest is put first. You will rely on your previous experience working with Opera to check in/out guest and have the ability to resolve any complaints.

In your role it is essential to have a positive, 'can do' attitude and a drive to excel, ensuring that you promote the hotel's services.

Key Duties and Responsibilities:

  • To provide a friendly and efficient welcome using guest names and information provided by a property management system
  • Role model's warm and open behaviour as a standard at all times
  • Use various computer systems
  • Up-sell room types at every available opportunity to achieve the departmental up-selling goal
  • To be fully aware of all VIP's, care guests, and long stay guests arriving, residing or departing the hotel on any given day
  • To promote the services in the Hotel and actively sell food and beverage outlets
  • Strictly adhere to the departmental service standards
  • Maintain a positive attitude at all times with customers and colleagues alike
  • Ensure each guest leaves the hotel happy, utilizing service recovery where necessary

We're more concerned with what's in the glass not whether it's half full or empty so come and pour some happiness into yours by joining our team!


All applicants must be legally eligible to work in the UK



Company info
Royal Lancaster Hotel

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