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Reservations Agent - London

Knightsbridge Hotel
London, Greater London
13.64 per hour
Closing date
8 May 2024

Job Details

Reservations Agent - London

Join our dynamic team at Firmdale Hotels' prestigious Knightsbridge location! We are currently seeking a vibrant and dedicated Reservations Agent to enrich our guests' experiences with unparalleled service and warmth.

At Firmdale Hotels, we pride ourselves on delivering exceptional hospitality experiences in unique and luxurious settings. With a commitment to excellence, we strive to create memorable moments for our guests, ensuring they feel welcomed, valued, and inspired throughout their stay.


  • Engage with guests and external agents in a confident and personable manner, embodying our commitment to exceptional service.
  • Utilise your in-depth knowledge of our hotel rooms and facilities to recommend rates and packages tailored to guests' preferences and needs.
  • Work collaboratively with our front office team to maintain seamless operations and uphold our high standards of service.
  • Demonstrate outstanding attention to detail in managing reservations and ensuring accuracy in guest information.
  • Thrive in a fast-paced environment, effectively managing multiple tasks and maintaining composure under pressure.
  • Uphold Firmdale Hotels' reputation for excellence by consistently exceeding guest expectations and fostering positive relationships.

What you Need:

  • Customer-focused mind-set with a passion for delivering exceptional service.
  • Strong organisational and communication skills, essential for effectively liaising with guests and colleagues.
  • Ability to work collaboratively within a team, contributing to a supportive and positive work environment.
  • Enthusiasm for hospitality and a commitment to upholding Firmdale Hotels' standards of excellence.

What We Offer:

  • Competitive hourly rate of 13.64 per hour
  • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
  • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
  • Discounted cinema tickets, gym membership, travel, retailers and restaurants
  • Generous 30% discount off food and drinks at our restaurants and bars
  • Complimentary meals on shift
  • Referral bonus scheme for recommending top talent
  • Flexible scheduling without split shifts
  • Dry cleaning service for work attire and discounted personal dry cleaning
  • Enhanced holiday allowance based on length of service
  • Season ticket loan for convenient commuting
  • Ongoing training, professional development, and fully funded English lessons
  • Regular social events, team activities, and fitness sessions
  • Benefits like cycle to work scheme and annual long service awards
  • One allocated paid day per year for volunteering work
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
  • And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international award winning group comprising of 11 high end luxury hotels and 8 bars and restaurants in London and New York.

We are delighted to have been recognised by the hospitality industry for some of the great work our teams have done. To name a few of our recent awards and accolades:

  • Ham Yard Restaurant - two prestigious AA rosettes in 2024
  • Dorset Square Hotel - an AA rosette and an AA breakfast award 2024
  • Conde Nast Traveller 2023 Top Hotels in London, The Soho Hotel and Ham Yard Hotel
  • Winner of the Best Employer Award at The Cateys 2017 & 2020 and Number One in The Caterer Best Places to Work in Hospitality
  • Manager of the year - Laura Sharpe, Cateys 2018
  • Hotel of the year - Group - Cateys 2018

At Firmdale Hotels, we take pride in our commitment to excellence and our dedication to creating unforgettable experiences for our guests. If you are ready to embark on a rewarding journey with a team that values passion, innovation, and excellence, we invite you to apply for the role.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.


Knightsbridge Hotel is situated on a quiet tree-lined street in the heart of Knightsbridge.

It provides all the facilities expected of a luxury hotel including concierge and high speed wireless internet access.

Company info
Knightsbridge Hotel

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