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Advisor (Customer Centre) - Swansea

Virgin Atlantic
£24,710 per annum
Closing date
5 May 2024

Advisor (Customer Centre) - Swansea

  • Salary: £24,710 plus additional benefits e.g. generous Staff Travel
  • Hours: Full Time 37.5 hours per week, Monday - Sunday 
  • Various Shifts: Days 07:00 - 23:00, Evenings 1600 - 01:00 or Nights 18:00 - 07:00
  • Location: Hybrid remote working with 2 days a week in our Pobl House Office in Llansamlet, Swansea
  • Contract: Permanent
  • Closing Date: Sunday 5th May 2024

In a nutshell

Are you looking for a unique opportunity to provide exceptional customer service in a world-class organisation? Virgin Atlantic are seeking Customer Service Advisors to join our dynamic team in Swansea, UK on a variety of shift patterns.

Our people are the heart and soul of our Virgin family! Without them, we couldn't get off the ground. We'll mentor you and help unlock your true potential, giving outstanding training opportunities to build and grow your level of service.

Day to day

  • Assist customers with inquiries, requests, and complaints, ensuring a flawless service experience
  • Provide accurate and timely information regarding flight schedules, bookings, baggage, and other related queries
  • Handle and resolve customer issues with professionalism and efficiency, aiming for complete customer satisfaction
  • Collaborate with team members to determine the best solutions and successfully implement them
  • Maintain detailed and accurate records of customer interactions, transactions, and feedback
  • Continuously update knowledge of airline policies, procedures, and products to provide up-to-date information to customers

We've learned to adapt our ways of working, whilst also recognising the importance of having our teammates on hand to support you and set you up for success, especially when you're starting out. That's why we provide a flexible balance between home and office-based working, so after successfully completing your seven-week induction, your working week might look like two days in the office and three days from home.

About you

Because our customers contact us from all around the globe, we operate 24 hours a day, 365 days a year.

Thinking of applying? See if this sounds like you

  • Proven experience in a customer service role, preferably with some experience in customer sales as well
  • Excellent communication and social skills, with the ability to build rapport and establish positive relationships with customers
  • Ability to work under pressure and handle difficult situations with composure and empathy
  • Strong problem-solving skills and the ability to think quickly on your feet
  • Intermediate proficiency in using laptop computer systems and navigating various software applications

If you are ambitious, customer-focused, and thrive in a fast-paced environment, this is the opportunity for you. Join our team at Virgin Atlantic and compete with the best in the industry to deliver exceptional customer service.

Be yourself

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, feeling confident that we've got your individual considerations covered.

Additional Information

If successful during your application, you would be invited to complete our interactive online assessment. Here, you'll be asked a series of situational judgement questions, followed by some pre-recorded video questions to answer. If successful through this digital assessment, the final stage will be an invite to our in-person assessment centre at Swansea with a start date planned for Monday 29th July 2024.

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