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Personal Travel Advisor - Swansea

Employer
Virgin Atlantic
Location
Swansea
Salary
£24,710 plus commission and excellent benefits
Closing date
1 May 2024

Personal Travel Advisor - Swansea

Salary: £24,710 plus commission and excellent benefits
Hours: Full Time - 37.5 hours 
Shifts: Monday to Sunday - 09:00 to 20:00
Location: Swansea
Contract: Permanent

Closing Date: Wednesday 1st May 2024

In a nutshell

At Virgin Atlantic Holidays, we believe that everyone can take on the world, and it's our vision to become the most loved travel company. We're not just travel agents; we're dream makers and ground breakers! 

As a Personal Holiday Advisor, you will play a key role in delivering world-class customer service and ensuring flawless experiences for our valued customers. You will have the opportunity to work with an ambitious and proven team, competing in a fast-paced environment where attention to detail is strictly enforced.

Day to day

  • Assisting customers with their personal holiday bookings and providing expert advice
  • Managing customer inquiries and resolving any issues or complaints
  • Collaborating with other team members to determine the best solutions for customers
  • Maintaining accurate records of customer interactions and transactions
  • Keeping up-to-date with product knowledge and industry trends

About you

We're looking for someone with excellent interpersonal skills, and a natural conversation starter with passion and enthusiasm to work within travel and tourism. We'd also love to see the following:

  • Excellent customer service skills with a strong commitment to achieving targets
  • Dedicated to building a repeat customer base
  • Creative and adaptable to overcome challenges in a constantly evolving environment - no two days are ever the same
  • Self-motivated and driven taking pride in your work
  • Proficiency in using computer systems and navigating various software applications
  • Flexible and able to work varied shifts in line with customer demand. This will include evenings and weekends

What we offer

  • Our training kicks off with our famous "First Dates" at our amazing head office in Crawley. This is followed by a four-week training programme which is a combination of virtual and in-store training
  • Industry-leading Staff Travel benefits with up to seven flights a year to any of Virgin Atlantic's destinations (did someone say Barbados?)
  • Ongoing coaching and development throughout your career
  • Generous contributory pension scheme and life assurance
  • EVE benefits - a catalogue of optional salary sacrifice benefits such as travel insurance and dental insurance
  • Access to our Employee Assistance Programme and Digital GP service

If this sounds intriguing, we'd love to hear from you!

Be yourself

Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible and individual to you, we encourage you to let us know if you'd like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. 

Additional information

If successful during your application, you would be invited to complete our interactive online assessment. Here, you'll be asked a series of situational judgement questions, followed by some pre-recorded video questions to answer. If successful through this digital assessment, the final stage will be an invite to our in-person interview.

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