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Reservationist - Kensington, London

Kensington, London
Closing date
26 Apr 2024

Job Details

Reservationist - Kensington, London 

About Us

The Roof Gardens were originally created in the Art Deco period and opened in 1933. In the late 60's the building was taken over by fashion powerhouse Biba and was the pulse of Swinging London. 100 ft high above Kensington High Street, set across 3 floors with over an acre of gardens, The Roof Gardens will be a next generation members club that is future-facing, committed to innovation and community, to discovery and to delight. The club will open in Summer 2024 as a world-leading members’ club affording its community beautiful gardens, bars, restaurants and events spaces alongside a visionary cultural and music programme.

The Role

We are looking for a Reservationist to join our busy FOH team at The Roof Gardens. In this role you will assist with all phone and email restaurant bookings and enquiries in a helpful, and courteous manner. You will be confident in communicating with members, remaining calm under pressure and with a great ability to multitask. Whether over email or on the phone you will consistently provide a positive experience for our members, always acting as an ambassador for the brand. An excellent telephone manner is a must.

Key Responsibilities:

  • Reservations & Service: Handle reservation enquiries and requests promptly and professionally, ensuring they align with The Roof Gardens standards. Strive to understand members' needs, recommend suitable restaurant spaces, exceed expectations, and foster loyalty. Oversee alterations to schedules and timings, provide accurate information to members, and maintain up-to-date knowledge of restaurant offerings. Collaborate with F&B team to maximise restaurant covers and assist in promoting venues and events to meet revenue targets. Handle feedback and complaints with care, and work with the FOH Manager to enhance the member experience and ensure adherence to payment policies.
  • Compliance: Ensure the front of house and public areas are always kept clean and tidy and report any defaults to the relevant departments. Comply with GDPR when dealing with members personal data. Ensure you adhere to all company practice and procedures including health and safety, premises licensing and operating requirements as directed by management.

Skills & Requirements

  • Prior experience in luxury hospitality reservations preferred
  • Engaging personality with calm demeanour
  • Excellent phone etiquette required
  • Knowledge of booking systems desirable
  • Strong communication and rapport-building skills
  • Organised with attention to detail
  • Passion for diversity, equity, and inclusion
  • Commitment to confidentiality and hospitality
  • Methodical approach to database maintenance
  • Friendly, characterful demeanour and genuine pleasure in supporting colleagues
  • Willingness to work flexible hours


  • Salary above market rate + Tronc
  • 30 days holiday + 1 extra day for every year service 
  • 1 ‘celebrate you’ holiday and 1 volunteer day
  • Salary above market rate + service charge
  • 30 days holiday + 1 extra day for every year service 
  • 1 ‘celebrate you’ holiday and 1 volunteer day too
  • Enjoy a healthy meal at ‘The Greenhouse’ and relax with colleagues
  • Full use of lockers, shower and changing facilities in ‘The Hub’
  • Rest and retreat in ‘The Zen’ or use as a quiet prayer space
  • Uniform and dry cleaning provided
  • Support your financial wellbeing with Wagestream
  • Growth opportunities, both personally and professionally
  • Pension scheme
  • Team socials to celebrate the wins 
  • And lots more!

We are a community united by attitude, curiosity and optimism, not defined by background. We celebrate individuality and free expression. It doesn't matter where you have come from, it's where you are going. The Roof Gardens is a welcoming place of acceptance where growth is nurtured, experiences are shared, stories are exchanged and ideas are born.

If you’d like to join us on the next chapter of The Roof Gardens, we’d love to hear from you.


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