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Hospitality Manager - Hampton Middlesex

Chartwells - Independent
Greater London
Closing date
25 Apr 2024
Hospitality Manager - Hampton Middlesex

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:Free mealsFree on-site gymOnsite free car parkingFree onsite swimming pool accessContributory pension schemeGrow your career with our Career Pathways and MyLearning programmesQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsExclusive travel discounts with TUI, Expedia, and many moreSave money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many moreUp to 44% off cinema tickets to enjoy your favourite blockbusterReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesWorking 5 out of 7 daysPurpose of the role:To manage the Hospitality Catering Function, consistently delivering a high quality, efficient Hospitality service that meets or exceeds client, customer and Compass objectives.To build client relationships and instil trust in all aspects of the function.To assist other catering departments as requested.To deliver great service in line within all Company policies, procedures and guidelines.Key accountabilities:Understand and deliver all contractual termsAct as first point on contact for all hospitality bookings.Communicate regularly with client (as per agreed Service level agreement)Implement and maintain a customer feedback process. Reporting monthly to unit manager.Action plans are completed following client satisfaction surveys and client feedbackDemonstrates knowledge of food and beverage operations with a focus on innovation, standards and market awarenessPromote the unit and act as a Compass Advocate at all timeIdentify any additional opportunities and discuss with line managerAction plans are completed following consumers satisfaction surveysEnsure all client hospitality is delivered in line with the expectationsEnsure staff uniforms are well presented.Ensure employees consistently demonstrate customer care, selling techniques, merchandising skills and knowledge of menuManage the Hospitality booking system - Bluerunner.Ensure item costs on BR are kept up to date in line with FBOLEnsure nominal food costs are agreed with the client annually ( minimum) Analyse and manage effectively all in unit costs.Ensure accurate and timely monthly Client Issues reportsEnsure cost records are accurately inputted and maintained All food / equipment ordering is done via FBOL All food wastage is recorded and minimisedEnsure all customer requirements are communicated to all departments in advance to ensure effective planningOperate secure stock ordering, receipt, issues and control systemsManage all equipment hire processesComplete labour schedule within the labour budgetEffectively minimise any agency and overtime spendAdjust labour schedule in line with sales/budgetsAnalyse and manage effectively all in unit costsEnsure budgets are understood and achieved Ensure all costs are managed effectively within budgetEnsure secure financial control and cash handling proceduresPerson specification:A sound background within hospitality or contract catering ( ideally within education sector ) is an advantage, as is excellent food and health and safety awareness. In this role there is a need for strong people management skills and excellent communication, with the flexibility to adapt style depending on the audience and circumstances. There is also responsibility for coaching and training the team in order to ensure that all employees have the appropriate skills to deliver an excellent service. There is a focus and need for the management of budgets and labour costs Therefore, commercial awareness is essential as is the ability to hold others accountable and think strategically.In this role there is a high level of responsibility and focus on ensuring that we are delivering a great service to our clients and customers. A strong customer service background and ethos is therefore vital.Essential:GCSE or equivalent in English and MathsOperational Management experience in Hospitality or Contract CateringComputer literateStrong communication skillsStrong organisational skillsAbility to work to strict pressured deadlinesAble to communicate at all levelsDesirable:HND/Degree in ManagementFinancial acumen Industry aware Assertive, calm and works well under pressureDriving license
About UsAs part of Compass you'll help to feed people, fuel progress and forge connections in around 6,000 venues. Join us to grow your career with the industry leader, and get competitive pay, great perks and unrivalled opportunities for learning and development, at one of the UK's biggest businesses.Job Reference: com/1804/C31501/52636523/SUCompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!

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