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Admissions and Car Parks Team Leader - Windsor, Berkshire

Employer
Legoland
Location
Windsor, Berkshire
Salary
£12.34 per hour
Closing date
25 Apr 2024

Job Details

Admissions and Car Parks Team Leader - Windsor, Berkshire

Job Type: Guaranteed Hours

Location: LEGOLAND® Windsor Resort, Windsor, SL4 4AY

Hours: Full time fully flexible, any 5 days out of 7, including weekends and bank holidays according to our operational calendar

Contract Type: Permanent, hourly paid

At LEGOLAND Windsor Resort our 2024 season is in full swing, and we are looking for an Admissions and Car Parks Team Leader to join the team!

The Admissions and Car Parks Team are the very first people our guests will meet when they arrive at LEGOLAND Windsor Resort, and you will lead that team to deliver exceptional guest interactions from the first greeting in the morning, to farewell pleasantries at the end of the day.

You will work alongside the wider Admissions management team to drive consistently high standards across your team, whether that’s directing guests in the car parks, scanning tickets at the turnstiles, selling tickets or annual passes at the ticket windows – you’ll motivate and empower the team to make each guest interaction memorable and impactful.

The Admissions and Car Parks Team Leader will oversee the daily running of the front line team, acting as a role model for our company values, delivering engaging staff briefings, reporting accurate attendance figures, tracking variable labour budgets and ensuring the efficient running of the department.

Please note – internally this role is known as Admissions & Car Parks Coordinator

Qualification & Experience

  • Experience working in a guest services or customer service function with face-to-face guest interactions is essential
  • The ideal candidate will have previous experience with deescalating guest complaints, ensuring that compensation (where necessary) is aligned with company budgets and policies
  • You will be a confident and competent communicator, with a passion for exceptional guest service and a proactive approach to guest feedback
  • We would love it if you have previously managed a small team before, or undertake a Team Leader or Duty Manager function
  • Experience working within a theme park is advantageous

Benefits

  • Pay of £12.34 per hour
  • 40% discount off LEGO sets and products on the online LEGO Store!
  • Merlin Magic Pass: 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world!
  • 25% discount in Merlin retail shops and restaurants (a brilliant extra treat when you’re using your Magic Pass to visit!)
  • Staff discount codes for Merlin Annual Passes to gift to loved ones!
  • Fortnightly pay
  • Pro rata holiday allowance based on 28 days full time equivalent
  • Private pension scheme
  • Life assurance scheme
  • Employee assistance programme
  • Access to Perks at Work which 30,000+ national & local employee discounts
  • Free staff parking
  • Ongoing training & development

About the LEGOLAND® Windsor Resort

We are looking for an Admissions and Car Parks Team Leader to join our AWESOME team at the UK’s favourite children’s theme park; the LEGOLAND® Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 2-12. The Resort is home to two awesome LEGO themed Hotels and a host of rides, shows and attractions built around the iconic LEGO® brick. This role is based at the Windsor theme park, located in 150 acres of beautiful parkland.

About Merlin

A job with Merlin isn’t like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don’t trade in suits, handshakes or briefcases. We trade in fun. In smiles, shrieks and spine-tingles. In Memories. In magic. But there are no tricks behind our magic. Instead, there are people like you. Passionate, dedicated people who are committed to making sure our worldwide attractions and guests’ experiences are the best they can be.

If you have any questions or if you require any reasonable adjustments, because of a disability or medical condition, please contact us and one of the team will get back to you as soon as possible.

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Company

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