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Spa Assistant Manager - Broadway, Worcestershire

Employer
The Lygon Arms
Location
Broadway, Worcestershire
Salary
£28,000 per annum + Service Charge (Circa £2,500 per annum) & Staff Meals
Closing date
7 May 2024

Spa Assistant Manager - Broadway, Worcestershire

This charming old coaching inn sits in the heart of Broadway village – often called ‘the jewel of the Cotswolds’ – and boasts a rich history, coloured by the many characters who have stayed here, from Oliver Cromwell to Elizabeth Taylor and Richard Burton. There’s a new spa tucked away in a tranquil corner of the hotel, but to unwind in the fresh air, pull on your wellies and explore those beautiful rolling hills.

Spa Assistant Manager - What's in it for you?

  • £28,000 annual salary
  • Service charge paid monthly (non-contractual) - circa 2,5k per year
  • Free team meals included on duty
  • Awards of Excellence recognition
  • Length of service gifts
  • Cashback healthcare cover after probation
  • Continued career development with recognised training providers
  • Team Rate at our Iconic Luxury Hotels
  • Generous friends and family rate at Iconic Luxury Hotels
  • 25% discount on all Food and Beverage
  • Discount on Spa treatment and products
  • Refer a friend incentive
  • Cycle to work scheme
  • Employee assistance programme
  • Team social events, seasonal gifts and much more…

Aim of the Spa Assistant Manager role:

  • Take ownership for covering all reception shifts with a rota system.
  • Be confident in ensuring each new reception staff member goes through an induction and training programme.
  • To monitor staff development and follow the Company appraisal system in conjunction with the Spa Manager.
  • Manage the Reception team ensuring all treatments and fitness bookings are taken efficiently and accurately. Together with ensuring that all other administrative reception procedures are followed correctly.
  • Generate sales leads through outreach activities and corporate events
  • Take prospective new members on show-rounds within Spa and Hotel Facilities
  • Contribute to the membership budget.
  • Ensure Lygon membership benefits sits in line with current trends and comp set
  • To arrange and develop all Spa Events and provide appropriate costings within the department budgets.
  • Complete monthly retention calls
  • Complete a weekly forecast spreadsheet
  • Ensure membership packs are completed in a timely manner

Spa Assistant Manager - About you: 

  • Must have previous Spa Supervisory or Management experience
  • Treatment background, including NVQ level 3 or equivalent qualification desirable.
  • Excellent communication skills and customer service required.
  • You will have keen eye for detail, organisational skills and confident in communicating with the team

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