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Customer Service Host - Manchester

ATG Entertainment
Manchester, Greater Manchester
£11.72 per hour
Closing date
9 May 2024

Job Details

Customer Service Host - Manchester

Customer Service Host

Are you great with customers, but looking for something a little bit different? We're looking for people with great customer service skills to join our ticketing and sales team. 

Whether it's a special birthday, or a night out with friends, every visit is important. We work hard to make sure each customer leaves with those unique memories you can only get from a live show...and that they want to return again and again!

As a Customer Service Host you'll help us achieve this, by offering customer support from our Box Office for up to 90 minutes before each show begins. You'll answer queries about the production, the theatre, and the local vicinity, resolve ticket queries and make sales of the additional products and services that enhance our audiences' visit to the theatre - from ATG+ Card memberships and gift vouchers to food & beverage packages. Once the show is up and running you'll join the Front of House team for the remainder of your shift.

Full of variety, this role is both fun and challenging. You'll take responsibility for a range of tasks as part of a friendly, passionate and ambitious team, working in our unique theatre with an ever-changing programme of events. 

Further information on the role and the skills you'll need can be found in our full job description. Previous experience in theatre is not required and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry. You do need to be aged 18+ for this position.

The Opera House is an unmissable feature of Manchester's central Quay Street in the elegant Spinningfields quarter, the city's thriving business district where luxury fashion brands, restaurants and bars nestle in amongst an array of cultural and entertainment venues. The Grade II listed Opera House, designed in the Classical style with a 15-bay fa ade, columns and sculptured stone relief, has a large capacity but an intimate auditorium making it perfect not only for smaller musicals but also dance, drama, comedy and pantomime. The Opera House has hosted a variety of world premieres before they transfer to the west end - shows include: Ghost, Back To The Future, & Juliet, Mrs Doubtfire and many more. The Manchester Palace is one of the most successful theatres in the country. A Grade II listed building, originally built as the "Palace of Varieties", the theatre was extensively remodeled in the early 1900s by the legendary Frank Matcham. In the 1970s, the theatre underwent a major refurbishment, restoring the auditorium and front of house facilities to their Edwardian splendour and improving backstage facilities. With its large, well-equipped stage and nearly two thousand seats, the theatre is a must-visit venue for major West End shows such as Phantom of the Opera, Mamma Mia, Les Mis rables, The Lion King, Mary Poppins, Wicked and most recently Hamilton.

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.  

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.  

We own, operate or programme some of the world's most iconic venues; ATG Entertainment manages 64 venues across Britain, the US and Germany.  

We are the world leader in theatre ticketing; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany. 

We present the world's best live entertainment in our venues; working alongside the world's leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment. 

We produce award-winning shows; our in-house production team, ATG Productions, are dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond.  

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world's best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. 

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at and 


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