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Deputy Customer Experience Manager - Manchester

Employer
ATG Entertainment
Location
Manchester, Greater Manchester
Salary
£27,352 per annum
Closing date
6 May 2024

Job Details

Deputy Customer Experience Manager - Manchester

Deputy Customer Experience Manager

Nothing beats the energy and excitement of a great live show! If you have great team leadership skills, you're motivated by sales targets and you enjoy live events as much as we do, then this could be an ideal next step in your career.

We are recruiting for a Deputy Customer Experience Manager to lead an excellent front of house service and deliver a first class audience experience for our visitors. You'll support and motivate the team to achieve their day-to-day sales targets from our various bars, kiosks, and at-seat delivery service, and proactively work to improve what we offer to our customers. You'll be working in a friendly, dedicated team in a dynamic, exciting venue - so this is an ideal opportunity if you enjoy working in a varied, busy role with a diverse range of people.

Please take a look at our job description download for further details. If you have the skills to achieve our goals and an affinity for our values we'd like to hear from you! Experience from within the entertainment sector is not essential and we actively encourage applications from people from the widest range of backgrounds, including those currently under-represented in this industry.

The Palace Theatre & Opera House are stunning, large-scale historic theatres located at the heart of Manchester City Centre, with a packed programme of live performances and thousands of visitors in a typical year. We host work from leading UK and international producers enabling the most spectacular West End and Broadway shows to visit the North West alongside drama, classical and contemporary dance, live music, comedy and one-night specials. The theatres host around 650 performances each year, with longer runs of major musicals mixed with week-long tours and one-night shows. We work increasingly in partnership with producers to open new shows or launch national tours.

ATG Entertainment is proud to stand at the forefront of the live entertainment industry.  

Our expertise and capabilities enable producers and other creatives to bring their visions to life and create unforgettable performances for audiences, presented in our landmark venues and delivered with exceptional hospitality. It is the passion of our teams, that cover every discipline across the live entertainment industry, that underpins our continuing strategic growth and success.  

We own, operate or programme some of the world's most iconic venues; ATG Entertainment manages 64 venues across Britain, the US and Germany.  

We are the world leader in theatre ticketing; We process more than 18 million tickets every year for hit musicals, acclaimed plays, concerts, comedy shows and a variety of other live events across the UK, US, and Germany. 

We present the world's best live entertainment in our venues; working alongside the world's leading producers and creative artists, our venues present an extraordinarily diverse range of top-quality entertainment. 

We produce award-winning shows; our in-house production team, ATG Productions, are dedicated to producing critically acclaimed, commercially successful and creatively ambitious work for the West End, Broadway, Continental Europe and beyond.  

People are at the heart of our success. We are passionate about bringing great live experiences to the widest possible audience; about giving the world's best creative talent the stage it deserves; and about providing our people and partners with opportunities to realise their full potential.

We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.

If you'd like to discuss accessibility prior to applying, please review our job description where you will see a contact e mail address to request a confidential discussion. 

We are proud to be an equal opportunity employer and strive to provide a stage for everyone. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture. Find out more about us and our values at atg.co.uk and careers.atg.co.uk 

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