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Lounge Manager - Forest Row, East Sussex

Employer
Elite Hotels
Location
Forest Row, East Sussex
Salary
Competitive Salary plus generous share of service charge*
Closing date
23 May 2024

Lounge Manager - Forest Row, East Sussex

An opportunity has arisen for an experienced Lounge Manager at the four red star Ashdown Park Hotel & Country Club in the heart of Sussex. This role will lead a dedicated professional team at this award-winning hotel and be part of the senior leadership team.  The service offered from this department includes our Drawing rooms serving morning coffee, light lunches, and traditional delectable afternoon teas.

Key responsibilities

  • To manage the complete operation and administration of the Lounge department
  • Be a constant presence and host within the Front Hall/Lounge area to greet guests, present menus and take orders as required.
  • Supervise all areas of guest service, ensuring the highest level of attention at all times.
  • Set the standards in the Lounges in conjunction with the Food and Beverage Manager.
  • Ensure the quality of food and beverage produce is of the highest standard at all times.
  • Be an ambassador for Ashdown Park Hotel and promote all services and events to all guests
  • Imbed a sales philosophy within the departments to encourage up-selling at all times.
  • Exercise control over food, beverages and equipment to ensure accurate monthly and quarterly stock checks

Key Skills

  • Polite and personable with excellent customer service skills whose aim is to ensure the team deliver exceptional hospitality and service to every guest 
  • Proven track record of leading, training, developing and mentoring a team to achieve our aim of delivering distinctly memorable experiences
  • Ability to support the team in building strong working relationships with residents, guests and colleagues
  • Ability to plan and organise effectively by liaising with all other departments to ensure that service is seamless in the guests' eyes throughout the Lounge areas.
  • Skilled in handling feedback effectively in the moment
  • Well-presented and impeccably groomed with a great eye for detail
  • Excellent communication skills with a good command of the English language, both written and verbal
  • Ability to remain calm under pressure
  • A positive personality and service with a smile
  • Computer literate

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

 

 At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

 

Due to our rural location you will need your own transport

 

About Ashdown Park Hotel & Country Club:

Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 16 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

Why work at Ashdown Park Hotel & Country Club:

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!

Benefits

To support and reward our staff we offer:

  • A commitment to pay above the living wage
  • Generous share of the monthly Service Charge (*which is dependant upon overall sales performance)
  • Career development with accredited training providers
  • Enhanced holiday programme & reward scheme for long service
  • Employee Assistance Programme - Hospitality Action
  • Meals provided by our talented kitchen team
  • We have plenty of free parking
  • Generous 'Refer a Friend' bounty incentive
  • We also have amazing recognition awards for exceptional customer service
  • Reduced price stays in all of our hotels where you are treated like a guest no matter who you are! (after successful completion of probation period)
  • Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
  • Uniform provided
  • Smart Pension Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts 
  • Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker. 

 

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