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Sales Manager

Lampton Leisure
Closing date
7 May 2024

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Sales Manager

£33,817 + excellent sales bonus

Permanent, Full time

Hanworth Air Park Leisure Centre


About Lampton Leisure

We set established high standards with our exuberant, friendly, driven professional approach across all our sites in Brentford, Chiswick, Hanworth, Heston, Isleworth & Osterley. Our leisure centres boast a full range of facilities including fitness studios, health suites, swimming pools, indoor & outdoor courts, pitches, tracks, and café facilities. It is our mission to provide inclusive and safe environments where we deliver supportive and professional services for all ages, abilities, and backgrounds to make a real difference and an enjoyable customer experience for all users of the Centre’s facilities.

About the Job

As a Sales Manager at Lampton Leisure, you will be responsible for leading the sales team at Hanworth, driving new sales and membership retention, whilst maintaining first class customer service to make this leisure centre the one of choice in the area. You will establish and maintain excellent relationships with our customers and potential future customers whilst ensuring our sales team is always delivering excellent customer service. 


Key Responsibilities include:

    Overseeing the activities and performance of the Sales and Retention team  

    Lead and inspire the centre team in delivering the right choice of membership for the customer and delivering first-rate customer service  

    Keep up to date with the latest fitness trends in the Leisure industry to share your knowledge with customers. Undertake local competitor analysis and react appropriately to socio-demographic trends  

    Adopt a proactive approach to driving sales and retention, ensuring the integrity of Lampton Leisure sales driving, retaining, and reporting procedures are adhered to.  

    Managing organizational sales by developing a monthly KPI, Marketing & Cancellation plan to cover sales, revenue, cancellation, and Rota.  

    Tracking sales goals and reporting results to Sales & Retention Manager daily, weekly & Monthly  

    Achieve monthly all sales target, all membership net gain, retention, and enquiries. Be accountable for individual sales for an assigned Centre and achieving an individual sales target on a monthly basis.  

    Drive all revenues, including Swim School, Junior Membership, Memberships, PAYG and member retention  

    Ensure customer service targets are met, all comments are responded to within stipulated deadlines, appropriate action is taken, and a weekly analysis of comments is produced.


About you

To be successful in this role, you will have excellent and proven sales experience, ideally within the leisure industry, with experience leading a successful sales team. You will have the ability to build strong relationships, strong sales and negotiation skills, and the ability to influence and motivate team members. Good computer skills with experience of using a CRM / Booking software would be ideal.


In return Lampton Group will offer you 


    Free Parking at all Leisure Centre Sites22 days holiday allowanceFree Gym Membership Enhanced Maternity and Paternity leavePension Scheme  Refer a Friend Scheme Staff wellbeing services Flu Jabs   Eye care vouchers and support towards glassesEmployee benefits portal Cycle to work scheme Electric Car salary sacrifice scheme   


Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply. 

About Lampton Group

The Lampton Group of companies (the “Group”) was established by the London Borough of Hounslow (the "Council") in 2012 in order to fulfil two main objectives: to deliver social value services on a local level; and to be commercial; fostering an entrepreneurial spirit and promoting growth. The Group has a social heart with a commercial head and delivers outstanding services across the Borough of Hounslow.

We are made up of five distinct business areas:

Services - delivering first class repairs, maintenance, and facilities management to Council and Lampton Group owned residential housing.

Recycle - delivering domestic refuse and commercial waste collection as well as  recycling services.

Greenspace - delivering horticulture and conservation services, and parks maintenance.

Leisure – delivering six leisure and sports centres, with facilities offering everything from state-of-the-art gyms, multiple swimming pools, tennis courts, soft play, a running track and more.

Homes – delivering up to 1500 new build homes over the next 5 years by re-developing local authority land into residential and mixed-use projects. 

Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. 


Important information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).


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