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Spa Manager

Park Plaza
England, London
Closing date
2 May 2024

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Hotel jobs, Spa Roles
Job Type
Full Time

Job Details

Spa and Fitness Centre Manager - Park Plaza Westminster Bridge!

At Park Plaza Westminster Bridge Hotel, we are all about creating stories and memories by delivering excellent and personal service to our guests. The friendly face of the 1023 bedrooms Park Plaza Westminster Bridge Hotel, as our Spa and Fitness Centre Manager you will be responsible for overseeing the operations of the luxurious spa and gym facilities. With your flair and passion for delivering exceptional service, you will be someone with a helpful, can-do approach who leads and delivers a memorable experience for every guest.

As a Spa and Fitness Centre Manager here, you will:

  • Oversee the operations of our luxurious hotel spa. Your creative vision, excellent leadership skills, and commitment to outstanding customer service will play a pivotal role in creating the spa experience for our guests.
  • Manage the spa team, ensuring the smooth day-to-day operation of all spa facilities, including treatment rooms, swimming pool, sauna, steam room and gym.
  • Be responsible for the upkeep and operation of the hotel's fitness centre, including reporting and escalating maintenance or cleanliness issues where required, and sustaining safety practices.
  • Have motivation, energy and attention to detail at the forefront of everything you do.
  • Have an organised, impeccably clean and well-presented environment from your team including the pool areas.
  • Work with our brand partner to ensure our spa offering is coherent and creative.
  • Be business minded, understand your P&L, maximise revenue opportunities, control costs to optimise overall profitability and implement quality controls.
  • A capacity for hard work, natural ability to get on with people and a passion for high quality spa experience are a must.
  • Create a warm and welcoming atmosphere, address guest concerns or complaints promptly. Continuously seek ways to enhance the spa experience for our guests and implement improvements accordingly.
  • Recruit, train, and manage a skilled team of spa professionals, including therapists, receptionists, and support staff. Fostering a positive and collaborative work environment.
  • Oversee the day-to-day operations of the spa. Develop and implement standard operating procedures. Monitor/optimise and control expenses, budgets, and revenue generation.
  • Support the HR team to develop, promote or launch staff wellness programmes.
  • Ensure compliance with health and safety regulations, maintaining a clean, hygienic, and safe environment for guests and staff.

As our Spa and Fitness Centre Manager, you will receive:

  • Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
  • F&B discounts at our restaurants and bars (for your whole party)
  • Start with 30 days of holiday per year - including bank holidays, increasing with years of service
  • Two free meals per day
  • Access to 40% of your pay before payday through Wagestream
  • Recommend a friend scheme - up to £750!
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work scheme & free cycling lessons
  • 24/7 employee assistance programme
  • Rota given 2 weeks in advance
  • Departmental productivity & service incentive scheme
  • Benefit Hub - Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
  • Free dry cleaning for work uniform
  • Annual Staff parties and events
  • Company pension plan & award-winning training

What we'll need from you:

  • Proven experience as a Spa Manager or similar role
  • Strong leadership and interpersonal skills
  • Excellent customer service skills
  • In-depth knowledge of spa operations, including spa therapies, products, and equipment.
  • Proficient in managing departmental P&L

Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities that are perfectly complemented by award-winning restaurants and bars.

Park Plaza. Be part of it.


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