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Guest Relations Executive (Junior Duty Manager) - Greenwich, London

InterContinental London - The O2
Greenwich, London
£27,000 per annum + Service Charge
Closing date
22 Apr 2024

Job Details

Guest Relations Executive (Junior Duty Manager) - Greenwich, London

We treat our team like family and our guest like royalty!

At the InterContinental London – The O2, we are passionate about exploration and discovery.

Located on London’s vibrant Greenwich Peninsula, InterContinental London – The O2 is one of the most impressive conference venues in London. The hotel exposes breath-taking views of the river Thames and Canary Wharf and features 453 guest rooms and suites, luxury spa with indoor pool, destination restaurants and bars, Tea Salon and the glamorous Sky Bar called Eighteen with magnificent 360 degree views of the City of London. InterContinental London - The O2 features a 4,500 sqm purpose-built conference centre, including the UK’s largest pillar-free ballroom, complemented with a further 19 flexible spaces, both alfresco and indoor, providing the perfect canvas for any event. In addition to this, InterContinental London - The O2 will open a second ballroom in the first half of 2023, making it the largest hotel conference venue in London.

Guest Relations Executive (Junior Duty Manager) 27,000 + Service Charge*

We treat our people like family and our guest like royalty!

As a Guest Relations Executive, you will be the face of our establishment, ensuring that every guest receives outstanding service from the moment they arrive.

Reporting directly to the Guest Relations Manager, you will be responsible for addressing guest complaints and exceeding expectations to ensure our guests' satisfaction

What you will do?

  • Greet guests upon arrival with a friendly and professional demeanour. Assist guests with check-in procedures, providing necessary information about the hotel facilities, services, and local attractions.
  • Act as the main point of contact for guests throughout their stay; promptly and courteously addressing their inquiries, requests, and concerns.
  • Pay special attention to VIP guests and guests with special requests. Ensure their requirements are met promptly and efficiently, enhancing their overall experience.
  • Handle guest complaints and resolve issues effectively, ensuring guest satisfaction and maintaining the hotel's reputation for exceptional service.
  • Build strong relationships with guests to encourage repeat visits and positive reviews. Seek feedback from guests to continually improve services.
  • Maintaining a 100% guest recognition rate, by keeping your colleagues informed about all VIP movements and sharing any new information that could enhance the guest experience.
  • Actively participate in the development of guest satisfaction initiatives.

What we are looking for:

  • Previous experience as a Guest Relations Executive or Reception Supervisor in a hotel would be beneficial but not essential
  • Your passion will be to wow our guest with amazing service and maintains contact with VIP’s and regular guests during their stay
  • Proficiency in spoken English is essential, and knowledge of an additional language is advantageous for seamless communication with guests from diverse backgrounds.
  • Demonstrated reliability and a customer-focused approach are vital, emphasizing the willingness to go above and beyond to provide exceptional service.
  • You will have the ability to remain calm during difficult situations or in a very busy environment
  • Flexible to work a variety of shifts, including mornings, evenings, and weekends
  • Working knowledge of Opera is desirable.

What do we offer:

Our Guest Relations Executive receive some excellent Company benefits:

  • A very competitive salary
  • 28 days paid holiday with an extra 5 days, following 5 years’ service
  • Discounted hotel room rates across our hotels, for you and friends and family
  • Fantastic Training and Development opportunities
  • Uniform and Complimentary Dry Cleaning
  • Free Meals on shift
  • Pension cover
  • Unrivalled Career Progression prospects

Apply now to be our new Guest Relations Executive!


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