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Booking & Sales Assistant (North Coast) - Bushmills

Employer
The National Trust
Location
Bushmills, Antrim
Salary
10.78 per hour
Closing date
13 Mar 2024

Job Details

Booking & Sales Assistant (North Coast) - Bushmills

Summary

Do you have administration experience? Can you deliver exceptional customer service? If so, we'd like to hear from you.

This is a seasonal role from April to October and is based on 780 annualised hours. The number of hours you work each month may vary, however your salary will be paid in equal monthly instalments. This role is predominantly based at the Giant’s Causeway, but you may be required to work at other National Trust sites.

We are currently undertaking our pay review process and it is likely that this salary will be increased from 1st April 2024.



What it's like to work here

Flanked by the wild North Atlantic Ocean and a landscape of dramatic cliffs, for centuries the Giant’s Causeway has inspired artists, stirred scientific debate, and captured the imagination of all who see it. Here at our award-winning Visitor Centre, we welcome over 400,000 visitors every year coming to explore the world-famous basalt and iconic coastline.



What you'll be doing

This role includes administration, sales and communications. You will support the Booking and Sales Co-ordinator in a busy office environment. Working within the appropriate National Trust procedures in a discrete and confidential manner you will support the effective operation of the Booking Office and enable it to meet its objectives. Responsibilities include answering visitor enquiries (phone and email), processing group booking enquiries, forward planning, reporting, invoicing, and analysing client activity.



Who we're looking for

This job is about providing an excellent service. To be fantastic in this role, you’ll be required to have the following: 
  • Relevant sales & booking experience.
  • Experience of answering and dealing with customer enquiries, card payments, administrative duties and keeping accurate records.
  • Excellent written and verbal communication skills.
  • Knowledge of the travel and tourism industry.
  • Able to multi-task, prioritise own workload and maintain confidentiality.


The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax-free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most Trust places
  • Independent financial advice

Click here to find out more about the benefits we offer to support you.

Company

The National Trust is committed to promoting and preserving those places of natural beauty and historic interest for which it has the privilege to be responsible for the benefit of the nation, for everyone for ever.

The Trust is proud of what has been achieved over the last 126 years and is determined to maintain those high standards of conservation, stewardship and curatorial care for which it has been recognised throughout the world.

Its achievements have enabled the general public and the Trust’s members and visitors to enjoy and appreciate the countryside, coastline, gardens, historic buildings and collections, all of which encapsulate so much of the history of England, Wales and Northern Ireland. There is a duty to tell that history in a complete, balanced and accurate way, and without judgement.

The National Trust continues as a guardian of the past, and for the future, to uphold its duty to maintain and enhance what has been entrusted to its care.

Company info
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The National Trust

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