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Central Reservations Coordinator (Maternity Cover) - Accommodation Available - New Milton, Hampshire

Iconic Luxury Hotels
New Milton, Hampshire
£25,896 per annum + Fantastic ILH Benefits
Closing date
8 Apr 2024

Central Reservations Coordinator (Maternity Cover) - Accommodation Available - New Milton, Hampshire

Working for four of the most iconic hotels in the UK, you will be fundamental to the ever expanding success of these hotels. Working within an established team and with no two days being the same, this is a job for someone who has appetite and wants to work for the pinnacle of hotels…

A true English original, Chewton Glen is a privately owned luxury country house hotel & spa located in the heart of the tranquil New Forest countryside and just minutes from the coast. This 70 bedroom hotel has a spa, two restaurants and a brand new cookery school, The Kitchen in collaboration with celebrity chef, James Martin.

Cliveden House is a Grade I listed stately home caring considerable grandeur from its days as a private house, mixed with an approachable and open welcome that instantly puts you at ease. Set in 376 acres of National Trust grounds and a short distance from London, Cliveden has a brand new spa, two restaurants, 40 bedrooms and two boats.

A medieval classic coaching inn, The Lygon Arms traces its roots back to the 16th century. The hotel is the centrepiece of the picturesque Cotswold village of Broadway. With 86 bedrooms, a restaurant, spa, wine bar and a range of lounges for guests to enjoy this hotel is truly somewhere special

The newest Iconic Hotel, Lining Half Moon Street and brushing shoulders with Green Park and Hyde Park Corner, the Mayfair Townhouse is a haven from the bustling streets of Mayfair. Personalised, intuitive service when you need it, delicious privacy when you don’t.

What's in it for you?

  • £25,896 salary
  • Opportunity to work remotely
  • Accommodation available if required (New Milton area only)
  • Employee recognition awards
  • Cashback healthcare cover after probation
  • Continued career development with recognised training providers
  • Generous friends and family rate at Iconic Luxury Hotels
  • 25% discount on all food and beverage
  • Discount on spa treatment and products
  • Refer a friend incentive
  • Team social events, seasonal gifts and much more...

Central Reservations Coordinator – About you

  • Have experience working within a reservations department
  • Be confident communicating by telephone and email
  • Have excellent understanding of Opera V5 and Premier Spa. Opera Cloud knowledge would be a plus.
  • Be able to remain calm under pressure in order to deliver the best guest experience
  • Have a keen eye for detail
  • Working from home – you must have high speed internet, access to router with free ethernet socket and own furnishings allowing healthy and comfortable workspace

Aim of the Central Reservations Coordinator role

  • Be confident in your knowledge of all Iconic hotels, able to sell and upsell to guests across all of the fantastic experiences these hotels have to offer
  • Be intuitive with the electronic hotel booking systems to increase productivity throughout your day
  • Take pride in representing all Iconic Hotels
  • Increase potential revenue by respectfully upselling to future guests through your confidence and knowledge of what each hotel has to offer
  • Take ownership of all enquires seeing each booking through to the final stage
  • Take pride in being a point of contact for regular guests, providing a bespoke experience

If this role is of interest to you, then please apply now! We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.

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