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Guest Help & Information Team Leader - Chessington, London

Employer
Chessington World of Adventures Resort
Location
Chessington, London
Salary
£10.76 per hour
Closing date
27 Feb 2024

Job Details

Guest Help & Information Team Leader - Chessington, London

Job Type: Guaranteed Hours - Seasonal (Fixed End Date)

Roles & Responsibilities

As a Guest Help & Information Team Leader, you will ensure that the highest levels of service and performance are delivered by ensuring effective leadership, motivation and coaching of a team of Guest Services hosts.

You will ensure that the team are meeting customer satisfaction targets and KPI scores in order to meet business needs and serve as an escalation point for guests to speak with a manager.

It will be your responsibility to not only manage your direct reports but also the day-to-day performance of all hosts working during your scheduled shift.

Fixed term contract to November 2024. Working weekends and bank holidays as required.

Shifts will start as early as 8:30am and finish an hour after park close.

Qualifications & Experience

All we need you to come with is the right positive attitude, enjoy working as part of a team and in a fast-paced environment, and be able to deliver a ROARsome experience to our Guests!

Benefits

  • A competitive hourly rate
  • Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
  • 25% discount in our on-site retail shops and restaurants
  • 40% discount on Lego
  • Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
  • Ongoing training and development opportunities

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

Company

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