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Operations Director - England

Employer
BaxterStorey
Location
Settle, North Yorkshire
Salary
Competitive
Closing date
14 Mar 2024

Job Details

Operations Director - England

Job Description

More about the role:

As the Operations Director you will play a pivotal role in overseeing the operational aspects of our catering services, ensuring seamless execution and exceeding client expectations. Reporting directly to the Regional Managing Director, you will be responsible for managing a team of operational managers as well as collaborating closely with other departments such as culinary, sales, and finance.

  • Develop and implement strategies to optimize operational efficiency, quality, and profitability across all catering contracts.
  • Provide leadership and guidance to operational managers and supervisors, fostering a culture of accountability, teamwork, and continuous improvement.
  • Monitor key performance indicators (KPIs) and operational metrics to evaluate performance and identify areas for improvement.
  • Build and maintain strong relationships with clients, understanding their needs and preferences to deliver tailored catering solutions.
  • Collaborate with the sales team to support business development efforts, including client presentations, contract negotiations, and renewals.
  • Address client feedback and concerns promptly, striving to resolve issues and enhance overall satisfaction.
  • Ensure compliance with all relevant food safety regulations, health and safety standards, and company policies and procedures.
  • Implement rigorous quality assurance measures to uphold food quality, presentation standards, and service excellence.
  • Conduct regular audits and inspections to assess compliance and identify areas for corrective action.
  • Work closely with the finance department to develop budgets, forecasts, and financial targets for catering operations.
  • Monitor financial performance against targets, analysing variances and implementing cost control measures where necessary.
  • Identify opportunities for revenue growth and cost savings, driving initiatives to improve profitability.
  • Lead initiatives to enhance operational processes, systems, and technologies, driving innovation and efficiency gains.
  • Regularly assessing the performance of Operations Managers and identifying training needs.
  • Provide coaching, mentoring, and training opportunities to develop leadership capabilities and support career progression, succession planning, and working in collaboration with the regional people partner.
  • Stay abreast of industry trends, best practices, and emerging technologies, incorporating relevant advancements into operational strategies.


Company Description

Operations Director

Circa 70,000

North

Benefits:

  • 38 Days holiday inclusive of bank holidays.
  • Birthday additional holiday.
  • 3 days volunteering days.
  • 3 days grandparent leave.
  • 24 weeks of enhanced maternity leave.
  • Secondary career leave.
  • Wedding/commitment day leave.
  • Free meals on shift.
  • Bespoke development training.
  • Pension and life insurance.
  • Discounts available from the HAPI app, from high street shops to holidays & cinemas.
  • Wellbeing hub.
  • Access to employee assistance programme.
  • Cycle to work scheme.

For almost 20 years, for every client, in every location, whether that's an office, stadium, cathedral or university, we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer and guest can have the hospitality experience they deserve.

We can't do this alone; we need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people mean that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Here at BaxterStorey we currently have an exciting opportunity for a talented Operations Director to develop and lead a team of Account Directors and Operation Managers located across the North region to provide exceptional service to our clients.

The business is going through some exciting changes, and much of what we are doing will be game changing for the industry. It's a great time to come on the journey.



Qualifications

Who you are:

  • Thrive on getting the best out of people and maximising commercial opportunities.
  • Ability to provide coaching, mentoring, and training opportunities to develop leadership capabilities and support career progression, and succession planning amongst your team.
  • Excellent negotiating skills
  • Financially and commercially astute
  • Previous experience in a Operations Director role ideally in Food Service
  • Strong understanding of report writing and financial management.
  • Excellent management and communication skills
  • Excellent delegation and influencing skills.
  • Able to demonstrate your analytical approach to problem-solving.
  • Ability to devise and implement strategies to benefit both the company and the client.
  • Ability to display a real passion for food and customer service.


Additional Information

For almost 20 years, for every client, in every location (whether that's an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team's careers. 'Better' is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don't meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to 'set the standard and to be recognised for having the most inclusive culture in hospitality'.



Company

BaxterStorey offers a wide range of contract catering services to business and industry.

As the UK’s leading independent contract caterer we offer a personal service that focuses on fresh food.

We tailor our services to each client’s individual needs and ensure that we provide the people to deliver the exceptional.

Following our newly gained contract with British Airways, we are keen to hear from talented and ambitious individuals.  Our objective is to ensure the food and service at airport lounges are of an impeccable standard, every time.

You will be working in a fantastic environment at Heathrow airport where the focus is quality, quality and even more quality.

There are exciting opportunities ranging from Management positions to Chefs, and lounge hosts amongst others.

Excellent presentation, communication and man management skills are required for senior positions, and all will require individuals to demonstrate a real passion for food and service with bags of enthusiasm.

Company info
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BaxterStorey

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