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Electronic Gaming Host - Marble Arch, London

Employer
Metropolitan Gaming
Location
Marble Arch, London
Salary
£23310 - £29128 per annum + Excellent company benefits
Closing date
11 Mar 2024

Job Details

Electronic Gaming Host - Marble Arch, London

A new opportunity has arrived at our premium, renowned Sportsman Casino.

Our Sportsman casino is known in the capitol for providing world-class gaming within a warm and friendly atmosphere.

Situated in the heart of Marble Arch, this venue provides a service that is next to none. Hence why we can confidently mention the Sportsman is a reputable establishment within the capitols casino industry.

So, are you ready to place your bets on a career with us?

Well keep on reading to find out more!

We offer many company leading benefits, below is a sample of what we offer:

  • Cycle to work scheme
  • Company pension
  • Extensive employee HUB offering discounts from travel, retail, hospitality to health and well-being
  • Regular training and development
  • Employee health and well-being services
  • Refer a friend incentive (Paid into your employee hub account)
  • 50% off food and drinks in all our UK venues
  • Financial advice services
  • Holiday accrual with length of service

Salary + Tips + Enhanced Salary From Midnight Until 6am

What the role entails:

  • Maintain "Printer ticket", levels.
  • Reduce machine "downtime".
  • Carry out "Basic" maintenance of gaming machines/equipment.
  • Deal effectively with customer queries/disputes.
  • Promotion of our Metcard rewards to all customers.
  • Maintaining a safe and secure working environment.
  • Have a complete knowledge of all facilities available to the customers.
  • Maintain a pleasant, friendly, and welcoming attitude.
  • When required, provide services of food, beverages to members and guests in a courteous and efficient manner.
  • Demonstrate knowledge of slot machine/gaming equipment and operation.
  • Have a basic knowledge of statutory requirements in term of the gaming laws, liquor laws and other related subjects.
  • Assist management in all areas of promotion and customer service as directed.
  • Have a good knowledge of all forms of fraudulent behaviour in casinos. This duty includes the immediate reporting of any doubtful or suspicious incident or behaviour to the manager.
  • Regularly attend staff meetings and staff training events as and when required.
  • Always maintain and reflect the brand values.
  • Ensure that the venue is promoted in a positive way through your interactions and communications with guests and visitors to provide a unique and memorable experience.

ESSENTIAL SKILLS:

  • Outstanding customer service skills.
  • Exceptional interpersonal skills and able to maintain a positive, professional relationship with all guests and colleagues.
  • Methodical and attentive to detail.
  • Good manual dexterity.
  • Ability to promote all areas of the venue and understand departmental specific operations and services to explain and guide the guests during their visit.
  • To be a team player.
  • Able to communicate in clear and concise English.
  • Positive and upbeat attitude.
  • A high level of personal integrity.
  • A strong work ethic with a passion for exceeding expectations.
  • Show respect and appreciation to all.
  • Encourage and contribute toward a culture that supports everyone to be the best that they can be.

PLEASE NOTE: You must be aged 18 and have the right to work in the UK.

 

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