Hospitality Supervisor - London

Employer
ESS
Location
London, Greater London
Salary
Competitive
Closing date
11 Mar 2024
Hospitality Supervisor - London

Hospitality Supervisor - New Scotland Yard
12.92 per hour37.5 hours per weekAs a Hospitality Supervisor, you will play a key role in ensuring the smooth operation of our hospitality services. You will be responsible for overseeing and coordinating the daily activities of our front-of-house team, maintaining high standards of service, and contributing to the overall success of our service.

Responsibilities:

Supervise and lead the front-of-house team, including servers, hosts/hostesses, and other hospitality staff.Ensure exceptional guest service by maintaining a welcoming and efficient atmosphere.Train and mentor staff to uphold service standards and adhere to company policies.Monitor and manage day-to-day operations, including reservation management, guest interactions, and service delivery.Collaborate with other departments to ensure seamless communication and coordination.Handle customer inquiries, feedback, and complaints with professionalism and resolution-oriented approach.Oversee inventory management and coordinate with relevant departments to ensure adequate supplies.Implement and enforce health and safety regulations to create a safe environment for guests and staff.Qualifications:

Proven experience in a supervisory role within the hospitality industry.Strong leadership and interpersonal skills.Excellent communication and customer service abilities.Ability to work flexible hours, including evenings, weekends, and holidays.Attention to detail and a commitment to maintaining high standards.Familiarity with health and safety regulations.We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

To help with the cost of living crisis, Compass will be providing a free meal or equivalent Subsidy while workingExclusive travel discounts with TUI, Expedia, Booking.com and many moreSave money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many moreQuick access for you and your immediate family to a Digital GP, and wider healthcare benefitsUp to 44% off cinema tickets to enjoy your favourite blockbusterRegular emails filled with the best discounts and savings availableReceive cash rewards every time you spend and use them on a wide range of brandsUn-wind with us with free wellness, mindfulness and exercise classesYou can share all discounts and offers with your friends and familiesContributory pension schemeGrow your career with our Career Pathways and MyLearning programmes
About UsPart of Compass Group UK&I, ESS is the Defence, Government, and Energy services sector of Compass Group UK & Ireland. We support 250+ UK military establishments, high profile police, secure environments and government sites, along with a range of onshore and offshore facilities including platforms, drilling rigs, floatels and offices for the energy sector. We know that a friendly face makes all the difference, so we look for people who are passionate about delivering excellent customer service, at all levels, to join our teams.Job Reference: com/0902/40845001/52613228/R/ONECompass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!

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