Senior Reservations Agent - Knightsbridge, London

Senior Reservations Agent - Knightsbridge, London

We are currently seeking a passionate Senior Reservations Agent to join our team here at The Carlton Tower Jumeirah. Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, and towering high over a world - class shopping destination, Sloane Street, The Carlton Tower Jumeirah is a beacon of sophistication where heritage meets contemporary luxury.

About the role:

As the Senior Reservations Agent you will be responsible for taking room reservations and process all details according to the hotel’s policies and procedures to the highest standard until the arrival of the guest.

The successful Senior Reservations Agent will have the following experience and skills:

• Current experience within a hotel or similar environment
• Be able to demonstrate experience within the purchasing department
• Excellent communicator and able to connect with all levels in the business with the ability to motivate your colleagues.
• Effective organisational skills; able to prioritise tasks and self-manage a workload
• Excellent personal presentation with a warm and welcoming personality.
• Friendly, approachable and professional
• Have a strong eye for detail

In return we offer:

• Competitive salary + excellent service charge & benefits
• 50% Food and Beverage discounts across Jumeirah Hotels and Resorts globally
• Preferential room rates across Jumeirah Hotels and Resorts globally
• Free meals on duty
• Dry cleaning of uniforms / office attire
• 28 days paid annual leave including bank holidays
• Extra day of holiday for significant birthdays
• Interest free season ticket loan
• Recognition and Social calendar
• Company Pension Scheme
• Excellent training and development opportunities
• Internal transfer and promotion opportunities

We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.