Hotel Concierge - Knightsbridge, London
For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different™ brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.
Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, the Carlton Tower Jumeirah is the quintessential address in SW1 where heritage meets contemporary luxury. Featuring 186 beautifully appointed guest rooms, 87 of which have the fantastic benefit of a balcony, a rarity for the capital, enabling guests to take full advantage of the stunning views across London. The property also boasts the city’s largest naturally lit swimming pool, situated at the impressive rooftop health club and spa, The Peak, access to the private Cadogan Gardens and destination Italian restaurant Al Mare.
About the Concierge role:
An opportunity has arisen for a Concierge to join our team at The Carlton Tower Jumeirah.
The main duties and responsibilities of this Concierge role:
- Provide unparalleled guest services by welcoming guests with warmth, professionalism, and a genuine desire to exceed their expectations.
- Possess extensive knowledge of the local area, attractions, restaurants, and events to assist guests in making informed decisions and arrangements.
- Manage the concierge desk efficiently, ensuring a welcoming and organized workspace that serves as a focal point for guest inquiries and assistance.
- Facilitate reservations for dining, entertainment, transportation, and other services, demonstrating meticulous attention to detail and prompt confirmation.
- Cater to VIP guests and handle special requests with discretion and attention to detail, ensuring a seamless and personalized experience.
- Arrange transportation services for guests, including airport transfers, limousines, and local transportation, ensuring punctuality and guest comfort.
- Assist guests in planning and organizing special events, celebrations, and activities, coordinating with various hotel departments to ensure flawless execution.
- Tailor services to meet individual guest preferences, maintaining a database of guest profiles to anticipate needs and provide a personalized experience.
- Address guest concerns promptly and effectively, collaborating with other hotel departments to resolve issues and ensure overall guest satisfaction.
- Stay updated on industry trends, local developments, and hotel services through continuous training, ensuring a high level of expertise and professionalism in the role.
About the ideal Concierge:
The ideal candidate for this position will have the following experience and qualifications:
- Proven ability to build and maintain strong relationships with local businesses, service providers, and key stakeholders, expanding the network of resources available to enhance guest experiences.
- Familiarity with relevant computer systems, reservation software, and office applications, ensuring efficiency in managing reservations, guest profiles, and communication.
- Exceptional customer service skills with a focus on guest satisfaction, demonstrating empathy, professionalism, and the ability to handle challenging situations with grace.
- Minimum of 3-5 years of experience in a concierge role within a luxury hotel environment, showcasing a deep understanding of the unique needs and expectations of high-end clientele.
- Possess a formal concierge certification or relevant qualification from a recognized institution, demonstrating a strong foundation in hospitality services.
About the benefits to the suitable Concierge:
- Annual salary of £27,357 + excellent service charge
- Dental and Eye Care
- 50% Food and Beverage discounts across Jumeirah Hotels and Resorts globally
- Preferential room rates across Jumeirah Hotels and Resorts globally
- Free meals on duty
- Dry cleaning of uniforms / office attire
- Extra day of holiday for significant birthdays
- Interest free season ticket loan
- Recognition and Social calendar
- Company Pension Scheme
- Enhanced Pension Scheme after 2 years’ service
- Excellent training and development opportunities
- Internal transfer and promotion opportunities
If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.
We are an equal opportunities employer. In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.