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Assistant Manager - House Of Fraser - Worcester

House of Fraser
Worcester, Worcestershire
Closing date
11 Mar 2024
Assistant Manager - House Of Fraser - Worcester

Company Description

About House of Fraser:

House of Fraser is a department store group with locations across the UK and Ireland and is one of the best known names on the high street. With a heritage than spans over 170 years and a portfolio of over 500 global brands, we are now entering into an exciting new future of our brand and are looking for dynamic candidates to join our team.

    Job Description

    The Opportunity
    As a Fraser's Group employee, you will be part of one of the UKs fastest growing retailers. We are rethinking retail and with our varied collection of brands, we've never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We are pushing the boundaries of traditional retail
    environments and future proofing our business. We want Managers who are fearless, will take risks and reap the rewards.

    Reporting to the Store Manager, you will have a supportive responsibility for your store and team within The Frasers Group. You will achieve this by assisting the Store Manager to train, coach and progress team engagement on how to surpass the company objectives. You will support business initiatives and ensure these are
    met with positivity and pace, whilst assisting with the control and delivery across the board for store operations, customer service, budget control, people and product. Furthermore, you will take ownership of key areas to share responsibility and be accountable for the store in the Store Managers absence.

    The Ambition

    1. Operations:
    Assist with all store operations and deliver to expectation on all KPI's
    Support with the planning of workload to ensure a productive and efficient team
    Make confident decisions, and delegate to the team effectively
    Support with compliance of process and procedures whilst maintaining a safe and healthy environment for both the team and customers
    Assist with training and coaching the team to best practice
    Use business communication tools to monitor completion of tasks and meet deadlines
    2. Controls:
    Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively
    Support with planning store schedules in line with store trading patterns and business expectation
    Assist with compliance for processing of payroll issues and problem-solve effectively
    Support with store daily structure to ensure the store meets compliance, customer service and security standards
    Be accountable for controlling wages and the store in the absence of the Store Manager
    3. Sales
    Understand business and customer expectation and motivate the team to deliver an excellent customer experience
    Understand product features and benefits and assist with training the team to maximise sales opportunity
    Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.
    Understand the retail industry, business challenges, competitors and customers, with a strong commercial awareness
    Use reports to analyse and support with commerciality of key products to impact sales and profitability
    Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency
    4. Development
    Assist with identifying internal talent and support performance management processes to drive exceptional performance
    Support with identifying performance issues and escalate professionally to the Store Manager
    Be self-driven in own personal development take on developmental feedback constructively
    Understand and promote Frasers Group core values and coach the team to engage with these values
    Encourage feedback from team and be a point of contact between the team and Store Manager
    5. Leadership and Management
    Inspire the team and act as a role model
    Support with coaching and motivating the team to achieve success
    Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes
    Develop relationships with the store team and ensure everyone is working to the same goals
    Work with your Store Manager and contribute to the success of the store as a whole



    The requirements 

    • 3 years Supervisory or Management experience working in a fast paced, high volume retail environment
    • Ability to positively impact results in sales, payroll and stock loss
    • Proven record of developing talented individuals
    • Must be able to work well under pressure and to strict deadlines
    • Committed to supporting the store manager to achieve the highest store standards and customer service

    Additional Information

    The Rewards:

    • Competitive basic salary
    • Weekly/Monthly & Quarterly Commercial Bonuses
    • Stocktake Bonuses
    • Commission led bonuses across a wide range of products
    • Monthly Group Rewards and Recognition
    • Long Service awards
    • Join the Fearless1000 Incentive Scheme watch THIS video to find out more
    • We offer a wide range of Development Courses with National Qualifications
    • 28 Days Holiday
    • 40% Instore Uniform Discount
    • Discounted Gym membership Group Wide 20% Discount across all Frasers Group brands


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